---
title: "Freshdesk License"
ocid: "ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEALTH EDUCATION ENGLAND"
published: "2023-09-29"
---

# Freshdesk License

Buyer: HEALTH EDUCATION ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a.json)

## Summary

Health Education England has awarded a contract for Freshdesk Support Desk services to Freshworks Inc. The procurement method used was direct, with a single tender action below the threshold. The contract value is £67,620 in GBP. The contract period starts on 2nd July 2023 and ends on 1st July 2024. The tender period ended on 27th March 2023.

This tender for Freshdesk License by Health Education England presents an opportunity for businesses in the IT services industry, especially those providing consulting, software development, internet, and support services. Companies with expertise in delivering IT service solutions would be well-suited to compete in this contracting process.

## Notice

Health Education contracted with Freshworks for Freshdesk Support Desk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08ed6545-a32d-424c-ab2d-58aa844f1f7c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2023 |
| Submission deadline | 27 Mar 2023 |
| Future notice date | Not specified |
| Award date | 27 Mar 2023 |
| Contract period | 1 Jul 2023 - 1 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £67,620 |
| Lots value | Not specified |
| Awards value | £67,620 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH EDUCATION ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4PL |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Sep 2023 at 14:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08ed6545-a32d-424c-ab2d-58aa844f1f7c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08ed6545-a32d-424c-ab2d-58aa844f1f7c
  29th September 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0486929a-c3fb-44e0-a9fc-30707d5b6859
  1764322- Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7f251526-40a8-4b01-983e-940ca6a8b29a.json.