---
title: "Victims of Crime User Satisfaction Survey Service"
ocid: "ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2024-06-27"
---

# Victims of Crime User Satisfaction Survey Service

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017

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## Summary

The British Transport Police has awarded a contract for the "Victims of Crime User Satisfaction Survey Service" to Opinion Research Swansea Ltd. The contracting process started with a selective procurement method using a framework agreement. The contract has a total value of £157,387.08 and covers research services. The contract period is from July 1, 2024, to June 30, 2026. The procurement stage was an award, and the closing date for the tender was June 26, 2024. The British Transport Police conducted the procurement in London, in the services industry category.

This tender presents opportunities for businesses specialising in research services and survey capabilities. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are particularly well-suited to compete. Businesses interested in conducting user satisfaction surveys for crime victims using a mix of online and telephone interviews should consider this tender opportunity provided by the British Transport Police.

## Notice

BTP conducts a monthly user satisfaction survey with victims of crime through a mixture of online and telephone interviews. It measures their satisfaction with BTP interactions at three different stages (if applicable) during the crime journey process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bfab1bcf-ffae-474c-811d-91c4116f6af6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jun 2024 |
| Submission deadline | 26 Jun 2024 |
| Future notice date | Not specified |
| Award date | 25 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £157,387 |
| Lots value | Not specified |
| Awards value | £157,387 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SWANSEA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 27 Jun 2024 at 13:51 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bfab1bcf-ffae-474c-811d-91c4116f6af6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bfab1bcf-ffae-474c-811d-91c4116f6af6
  27th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7f3c0f09-83bd-4e10-9501-ddc92e67e017.json.