---
title: "HALO Service Desk Contract"
ocid: "ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GUILDFORD BOROUGH COUNCIL"
published: "2024-11-13"
---

# HALO Service Desk Contract

Buyer: GUILDFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821.json)

## Summary

Guildford Borough Council has completed the procurement process for a two-year contract titled "HALO Service Desk Contract," valued at £79,200. The contract, falling under the helpdesk and support services category, involves the provision of Halo Software as a cloud-hosted SaaS solution. The procurement method used was a selective call-off from a framework agreement. Key dates include the tender period end date on 10 August 2023 and the contract period from 18 August 2023 to 17 August 2025. The awarded supplier is Halo Service Solutions Ltd, based in Falkirk, Scotland.

This tender presents an excellent opportunity for small and medium-sized enterprises (SMEs) looking to grow their business by providing specialised helpdesk and support services. SMEs with expertise in cloud-hosted SaaS solutions and experience in managing service desks can benefit from engaging in this contract, establishing a strong partnership with local government and expanding their portfolio within public sector projects. With Guildford Borough Council as the buyer, businesses can anticipate a structured procurement environment and potential future opportunities, especially with the option to extend the contract for an additional 12 months.

## Notice

Provision of Halo Software as a cloud hosted SaaS solution Additional information: Option to extend contract for a further 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e9f1f13-0378-453d-ac20-e0ffbc6fb2f1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2024 |
| Submission deadline | 10 Aug 2023 |
| Future notice date | Not specified |
| Award date | 23 Aug 2023 |
| Contract period | 17 Aug 2023 - 17 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £79,200 |
| Lots value | Not specified |
| Awards value | £79,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GUILDFORD BOROUGH COUNCIL |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU2 4BB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | St Nicolas |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 13 Nov 2024 at 13:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9f1f13-0378-453d-ac20-e0ffbc6fb2f1
- 7 Sep 2023 at 14:05 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9f1f13-0378-453d-ac20-e0ffbc6fb2f1
- 7 Sep 2023 at 13:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9f1f13-0378-453d-ac20-e0ffbc6fb2f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e9f1f13-0378-453d-ac20-e0ffbc6fb2f1
  13th November 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7f473e3b-13c2-44f1-bd54-4500367f3821.json.