---
title: "Notice of Contract Award_PACE Covid Scaleup Zendesk and CRM Services"
ocid: "ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2020-12-07"
---

# Notice of Contract Award_PACE Covid Scaleup Zendesk and CRM Services

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac.json)

## Summary

The procurement process involves a contract awarded by the Money and Pensions Service for the provision of contact centre and CRM services titled "Notice of Contract Award_PACE Covid Scaleup Zendesk and CRM Services". This contract falls within the services industry and is located in London, England. The procurement method employed was selective, involving a call-off from the Crown Commercial Framework RM1557.11 lot 2. The contract was awarded on 1st December 2020, with a contract period running until 30th November 2021, and the total value of the contract amounts to £1,986,410.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in software solutions or customer relationship management systems. Businesses with expertise in delivering cloud-based services will be well-suited to compete in similar future contracts. The contract with the Money and Pensions Service exemplifies the growing demand for digital solutions in the public sector, paving the way for innovative companies to support government initiatives and enhance service delivery.

## Notice

Notice of Contract Award under Crown Commercial Framework RM1557.11 lot 2 Cloud Software - Services Procured provision of contact center and CRM services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b1f78212-9038-47a2-8527-786b170ceeed |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2020 |
| Submission deadline | 8 Jul 2020 |
| Future notice date | Not specified |
| Award date | 1 Dec 2020 |
| Contract period | 1 Dec 2020 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,986,410 |
| Lots value | Not specified |
| Awards value | £1,986,410 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1N 2TD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Holborn & Covent Garden |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIPTEX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Dec 2020 at 14:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b1f78212-9038-47a2-8527-786b170ceeed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b1f78212-9038-47a2-8527-786b170ceeed
  7th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac.json.