---
title: "CCM Integrated Multi-Channel"
ocid: "ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "D V L A"
published: "2016-11-18"
---

# CCM Integrated Multi-Channel

Buyer: D V L A  
Current stage: Award  
OCID: ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b.json)

## Summary

The public procurement process detailed here was conducted by the Driver and Vehicle Licensing Agency (DVLA) in Swansea, Wales. The tender, titled "CCM Integrated Multi-Channel," involves the provision of 100 licences for access to the Salesforce Service Cloud and webchat system, aimed at supporting DVLA's development of a private beta webchat service. This procurement falls under the goods industry category, specifically related to software packages and information systems, with an open procedure methodology. The tender period concluded on 1 March 2016, with the contract commencement date set for 14 March 2016, and a contract duration until 13 March 2018. The total value of the tender was £249,984.

This opportunity presents significant potential for businesses in the software and IT services sector, particularly those specialising in cloud solutions and customer service technologies. Small and medium-sized enterprises (SMEs) can particularly benefit from this tender as it allows them to demonstrate their capabilities in providing innovative solutions. Competing organisations should ideally have experience with Salesforce products and a strong understanding of customer support systems, making them well-suited to address DVLA's technological needs.

## Notice

These are 100 licences to provide access to the Salesforce Service Cloud system and webchat system to enable DVLA to continue development with private beta on webchat with full support from CEG back office team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4be487c-c371-4d4f-96f3-ff72fe1ed4f0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 1 Mar 2016 |
| Future notice date | Not specified |
| Award date | 1 Mar 2016 |
| Contract period | 14 Mar 2016 - 13 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £249,984 |
| Lots value | Not specified |
| Awards value | £249,984 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | D V L A |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4be487c-c371-4d4f-96f3-ff72fe1ed4f0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4be487c-c371-4d4f-96f3-ff72fe1ed4f0
  31st March 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7f64a0c6-adc9-11e6-9901-0019b9f3037b.json.