---
title: "Contact Centre and One Stop Shop Management"
ocid: "ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DONCASTER MBC"
published: "2019-05-09"
---

# Contact Centre and One Stop Shop Management

Buyer: DONCASTER MBC  
Current stage: Award  
OCID: ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c.json)

## Summary

Doncaster MBC has completed the procurement process for a tender titled "Contact Centre and One Stop Shop Management," aimed at delivering a solution that includes Call Centre Management and Queue Management services. This procurement falls under the software package utilities category and is worth £200,000. The restricted tender was finalised on 30 January 2019, with the contract commencing on 1 May 2019 and concluding on 30 April 2021. The primary location for service delivery is in the Yorkshire and the Humber region of the United Kingdom.

This contract presents significant opportunities for businesses aiming to expand in the software and service provision sectors, particularly those that specialise in call centre technology and queue management systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete, given the emphasis on inclusivity in the tendering process. The expertise in software solutions and a strong understanding of customer service dynamics will be beneficial for bidders seeking to engage with Doncaster MBC's ongoing service requirements.

## Notice

A solution that incorporates Call Centre Management and a One Stop Shop Queue Management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/128aa785-171f-40c4-b60e-9d1058f7387b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2019 |
| Submission deadline | 30 Jan 2019 |
| Future notice date | Not specified |
| Award date | 22 Apr 2019 |
| Contract period | 30 Apr 2019 - 30 Apr 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DONCASTER MBC |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TELECOM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48700000 - Software package utilities
- 48800000 - Information systems and servers
- 48900000 - Miscellaneous software package and computer systems

## Release History

- 9 May 2019 at 15:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/128aa785-171f-40c4-b60e-9d1058f7387b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/128aa785-171f-40c4-b60e-9d1058f7387b
  9th May 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7fbe55e3-a85d-417c-9007-b1aeee72aa3c.json.