---
title: "Supply of customer feedback platform"
ocid: "ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2018-11-09"
---

# Supply of customer feedback platform

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810.json)

## Summary

Flagship Housing Group is initiating a tender for the supply of a customer feedback platform, aimed at providing a real-time solution for collecting and analysing customer feedback. The tender is classified under information technology services and is set to take place in the East of England, United Kingdom. Key dates include the publication date of 9th November 2018 and the tender submission deadline at 23:59 on 11th December 2018. The contract is expected to commence on 1st March 2019, with a duration of one year and the possibility of three one-year extensions at the discretion of Flagship Group, using an open procurement method.

This tender represents a significant opportunity for businesses in the technology and customer experience sectors, particularly those that offer innovative solutions for data collection and analysis. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the agreement specifically lists them as suitable contenders. Companies with expertise in developing customer engagement platforms and analytics tools would find this contract particularly aligned with their services, potentially leading to fruitful partnerships and growth in client portfolio.

## Notice

Flagship Group invites you to submit Tender for the provision of a real time platform for the collection, analysis and presentation of customer feedback to track Flagship Group's customer journey and interactions across multiple touchpoints along with an annual NPS relationship survey. Flagship Group would be looking for a solution to be in place by 1st March 2019 for one year plus optional three extension periods of one year each at Flagship Group discretion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ec576c6f-3ee5-46c4-bd0b-2fcb1e6c3b5a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Nov 2018 |
| Submission deadline | 11 Dec 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Mar 2019 - 29 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 9 Nov 2018 at 07:37 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ec576c6f-3ee5-46c4-bd0b-2fcb1e6c3b5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ec576c6f-3ee5-46c4-bd0b-2fcb1e6c3b5a
  9th November 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Information-technology-services./JC4D4VZX39
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7fca7f2b-b39e-4aea-9536-f29542f4c810.json.