---
title: "WBS CRM System Refresh - AWARD"
ocid: "ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE UNIVERSITY OF WARWICK"
published: "2019-01-15"
---

# WBS CRM System Refresh - AWARD

Buyer: THE UNIVERSITY OF WARWICK  
Current stage: Award  
OCID: ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596.json)

## Summary

The University of Warwick has recently completed the procurement of a Customer Relationship Management (CRM) system, titled "WBS CRM System Refresh." This procurement falls under the industry category of goods, specifically involving software for managing customer relations. The procurement followed an open procedure and progressed to the award stage, with the contract being awarded to Spoon Six Limited on 31 October 2018. The delivery address is located in Coventry, West Midlands, with a contract period commencing on 1 August 2018 and concluding on 31 July 2021. The initial value of the project was set at £100,000, with a minimum budget of £60,000. Interested suppliers were encouraged to express their interest through the university's In-Tend supplier portal, with the tender period closing on 29 March 2018.

This tender presents significant opportunities for CRM software providers, particularly those specialising in solutions for educational institutions or similar sectors. Companies that can deliver integrated CRM solutions to support recruitment and enquiry management processes would be particularly well-suited to compete for future opportunities with the University of Warwick or similar organisations. As the procurement method utilised was open, this suggests a commitment to fair competition, encouraging participation from both small and large enterprises in the software development space.

## Notice

The University of Warwick Business School has a requirement to purchase an integrated application and customer relationship management system (CRM) to support the recruitment and enquiry management functions for the School's MBA (Masters in Business Administration) portfolio of programmes, through the recruitment process to enrolment. In order to express interest in this opportunity please go to the University of Warwick In-Tend supplier portal (https://in-tendhost.co.uk/universityofwarwick). The University of Warwick is not a contracting authority for the purposes of the Public Contracts Regulations 2015 (as amended) and its procurement activities are not subject to the Public Contracts Regulations 2015 or the obligations under the European Public Procurement Directives, including the European Remedies Directive. Advertisement of any contract in the Official Journal of the European Union or Contracts Finder is at the sole discretion of the University and is undertaken on a voluntary basis with no implied obligation to comply with the procurement legislation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/df5d0c4e-4545-44fd-a7f3-c2d5fa3a1516 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2019 |
| Submission deadline | 29 Mar 2018 |
| Future notice date | Not specified |
| Award date | 31 Oct 2018 |
| Contract period | 31 Jul 2018 - 31 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF WARWICK |
| Locality | WEST MIDLANDS |
| Post town | Coventry |
| Postcode | CV4 7AL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wainbody |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPOON SIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 15 Jan 2019 at 15:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/df5d0c4e-4545-44fd-a7f3-c2d5fa3a1516

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/df5d0c4e-4545-44fd-a7f3-c2d5fa3a1516
  15th January 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/universityofwarwick

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-7fd56986-78cc-448e-b7e0-8001f2c42596.json.