---
title: "Con_29642 Enterprise Service Management Programme (ESMT)"
ocid: "ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2026-01-13"
---

# Con_29642 Enterprise Service Management Programme (ESMT)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6

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## Summary

The Department for Education has completed its procurement process for the "Con_29642 Enterprise Service Management Programme (ESMT)," focused on transitioning the HR ticketing system. The procurement falls under the industry category of "Software package and information systems" and involves a selective procurement method as part of a call-off from a framework agreement. The tender, valued at £500,000, was awarded to Swift Strategies Limited as of 7th January 2026. The contract duration is set from 7th January 2026 to 6th January 2027, covering delivery locations that include the British Overseas Territories, Channel Islands, Europe, the Isle of Man, the United Kingdom, and other global areas. This process represents the "award" stage of the contracting process.

This tender provides significant opportunities for businesses specialising in software systems, particularly those with experience in HR solutions. Small and medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are encouraged to engage in this sector, given their suitability and the nature of the tender. Companies with expertise in delivering innovative and effective service management programs could find growth by collaborating with governmental departments on similar future contracts, thereby expanding their footprint both domestically and internationally.

## Notice

Seeking a supplier to transition HR ticketing system

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d923eb71-48c7-4d0f-b889-137f0b76eda1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2026 |
| Submission deadline | 11 Dec 2025 |
| Future notice date | Not specified |
| Award date | 7 Jan 2026 |
| Contract period | 7 Jan 2026 - 6 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SWIFT STRATEGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Jan 2026 at 13:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d923eb71-48c7-4d0f-b889-137f0b76eda1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d923eb71-48c7-4d0f-b889-137f0b76eda1
  13th January 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f3ec6419-039a-483f-a188-91e81f0c764b
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8003030c-717b-41ef-8fe6-30630fdea5c6.json.