---
title: "User Research Call Off"
ocid: "ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-05-16"
---

# User Research Call Off

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc)  
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## Summary

The Department for Work and Pensions (DWP) has completed a tender process titled "User Research Call Off", which falls under the IT services category, specifically focused on consulting and software development. The procurement, conducted through a selective method as a call-off from a framework agreement, has a total value of £2,820,000. The contract period runs from 21st February 2022 to 20th February 2024. This procurement process was officially awarded on 20th February 2022 and was primarily located in the North East region of the United Kingdom, where it aims to provide essential user research services to develop evidence-driven and user-centred tools and services.

This tender presents significant opportunities for businesses specialising in IT consulting, software development, and user research. Companies with expertise in transforming research insights into actionable recommendations that align with strategic goals would find this particularly relevant. Larger enterprises, such as those positioned similarly to IBM United Kingdom Limited, which was awarded the contract, could leverage this opportunity to enhance their service offerings within the public sector. Businesses looking to expand in the areas of user experience research and development would be well-suited to compete in similar forthcoming tenders.

## Notice

User research is an essential part of our development, ensuring that our tools and services are evidence driven and usercentred. DWP require a research partner to; provide expert and experience support, as and when required, for specific pieces of work and experience of choosing and making use of the most appropriate methods and tools to turn research insights into recommendations that align with DWP strategic goals.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0341e64b-5913-4b16-8e83-57cda401ef5a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2022 |
| Submission deadline | 20 Feb 2022 |
| Future notice date | Not specified |
| Award date | 20 Feb 2022 |
| Contract period | 21 Feb 2022 - 20 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,820,000 |
| Lots value | Not specified |
| Awards value | £2,820,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IBM UNITED KINGDOM |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 May 2022 at 09:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0341e64b-5913-4b16-8e83-57cda401ef5a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0341e64b-5913-4b16-8e83-57cda401ef5a
  16th May 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dc9830bf-f7b1-4ffc-9f88-c1597dcc0cd3
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8003395d-6909-4cfe-9f37-868c9ddb79fc.json.