---
title: "Contact Centre Telephony Platform"
ocid: "ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHAMPTON CITY COUNCIL"
published: "2024-12-19"
---

# Contact Centre Telephony Platform

Buyer: SOUTHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf.json)

## Summary

Southampton City Council has completed the procurement process for a "Contact Centre Telephony Platform" in the software package and information systems industry category. The contract, valued at £548,818.2, has been awarded to Content Guru Limited. The procurement process was conducted through a call-off from a framework agreement using the selective method. The award was published on 19 December 2024, with the contract period starting on 21 December 2024 and ending on 20 December 2027. The delivery location for this project is Southampton, postal code SO14 7LY.

This tender presents significant opportunities for businesses, particularly those in the software and information systems industry. SMEs are well-suited to compete for such contracts, potentially expanding their market presence and gaining a foothold in public procurement. The awarded contract indicates a demand for robust telephony platforms, creating a business growth avenue for companies specializing in telecommunications and customer service technologies.

## Notice

Re procurement of a contact centre telephony platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e5d7872d-b2d4-4bab-b48b-f1e721bb85c2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2024 |
| Submission deadline | 18 Nov 2024 |
| Future notice date | Not specified |
| Award date | 18 Dec 2024 |
| Contract period | 21 Dec 2024 - 20 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £548,818 |
| Lots value | Not specified |
| Awards value | £548,818 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHAMPTON CITY COUNCIL |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO14 7LR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Bargate |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT GURU |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 19 Dec 2024 at 12:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e5d7872d-b2d4-4bab-b48b-f1e721bb85c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e5d7872d-b2d4-4bab-b48b-f1e721bb85c2
  19th December 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf.json.