---
title: "CARAS2"
ocid: "ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NHS SHARED BUSINESS SERVICES LTD (NHS SBS)"
published: "2017-05-24"
---

# CARAS2

Buyer: NHS SHARED BUSINESS SERVICES LTD (NHS SBS)  
Current stage: Tender  
OCID: ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634

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## Summary

The procurement process titled "CARAS2" is initiated by NHS Shared Business Services Ltd (NHS SBS), focusing on the services industry. This multi-lot framework encompasses various communication services including SMS Texting, Email, Interactive Voice Recognition, and more. The current procurement method is an open procedure, with the tender period concluding on 26 June 2017. The contract has an estimated value of £25 million, commencing on 31 August 2017 and running until 30 August 2021. Delivery addresses may include locations in the United Kingdom, British Overseas Territories, the Channel Islands, and Europe.

This tender presents significant growth potential for businesses involved in telecommunications and related IT services. Suitable candidates include small and medium-sized enterprises (SMEs) that specialise in communication equipment, networking solutions, or call centre operations. Companies capable of delivering innovative solutions in postal and telecommunications services are encouraged to participate, leveraging the opportunity to collaborate with the NHS in delivering essential services across the health sector.

## Notice

This framework will be a multi-Lot framework covering the following Lots: SMS Texting; Email; IVR (Interactive Voice Recognition); Agent Call Centre; Hybrid mail; and Internet Communication

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41ed030f-8534-4450-9c19-ab29f02e9327 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2017 |
| Submission deadline | 26 Jun 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Aug 2017 - 30 Aug 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES LTD (NHS SBS) |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30131400 - Postage machines
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32260000 - Data-transmission equipment
- 32429000 - Telephone network equipment
- 32500000 - Telecommunications equipment and supplies
- 32570000 - Communications equipment
- 32573000 - Communications control system
- 48200000 - Networking, Internet and intranet software package
- 48512000 - Interactive voice response software package
- 48811000 - E-mail system
- 48814200 - Patient-administration system
- 64000000 - Postal and telecommunications services
- 64100000 - Post and courier services
- 64110000 - Postal services
- 64112000 - Postal services related to letters
- 64121100 - Mail delivery services
- 64212000 - Mobile-telephone services
- 64212100 - Short Message Service (SMS) services
- 64213000 - Shared-business telephone network services
- 64227000 - Integrated telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support
- 72416000 - Application service providers
- 79512000 - Call centre
- 79571000 - Mailing services
- 79823000 - Printing and delivery services
- 79824000 - Printing and distribution services

## Release History

- 24 May 2017 at 08:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/41ed030f-8534-4450-9c19-ab29f02e9327

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/41ed030f-8534-4450-9c19-ab29f02e9327
  24th May 2017 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=19952&B=NHSSBS
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/39
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8050d83d-9c9a-449e-ac16-cbbe3df11634.json.