---
title: "Business Engagement Team CRM System"
ocid: "ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "REDCAR & CLEVELAND BOROUGH COUNCIL"
published: "2024-06-06"
---

# Business Engagement Team CRM System

Buyer: REDCAR & CLEVELAND BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d.json)

## Summary

The Redcar & Cleveland Borough Council has awarded a contract for a Business Engagement Team CRM System via a direct award using the G-Cloud 13 Framework. This procurement falls under the services industry category with a contract period from 01/04/24 to 31/03/27, extendable for an additional 12 months. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on 15th December 2023, and the contract will be effective from 1st April 2024 to 31st March 2028.

This tender for a Business Engagement Team CRM System awarded to ALCIUM SOFTWARE LIMITED by the Redcar & Cleveland Borough Council presents opportunities for SMEs interested in providing Customer Relation Management software package services. Businesses offering Information systems or technology strategic review and planning services may also find this contract suitable. The contract is currently active, providing a chance for suppliers to engage in delivering services to support the council's activities in the North East region of the United Kingdom.

## Notice

Award of a contract for a Business Engagement Team CRM System. Direct award via G-Cloud 13 Framework. Contract Period from 01/04/24 - 31/03/27 + 1 x 12 month optional extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eb858dcb-64bf-4eb7-a6f5-abf5ae940b42 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2024 |
| Submission deadline | 15 Dec 2023 |
| Future notice date | Not specified |
| Award date | 15 Dec 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £38,211 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REDCAR & CLEVELAND BOROUGH COUNCIL |
| Locality | REDCAR |
| Post town | Cleveland |
| Postcode | TS10 1RT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Redcar and Cleveland |
| Electoral ward | Coatham |
| Westminster constituency | Redcar |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALCIUM SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72222000 - Information systems or technology strategic review and planning services

## Release History

- 6 Jun 2024 at 09:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eb858dcb-64bf-4eb7-a6f5-abf5ae940b42

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eb858dcb-64bf-4eb7-a6f5-abf5ae940b42
  6th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-806b2179-97b5-43ca-b514-2403d87aa46d.json.