---
title: "GB-London: Payment Service Provider"
ocid: "ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "VICTORIA AND ALBERT MUSEUM"
published: "2018-02-16"
---

# GB-London: Payment Service Provider

Buyer: VICTORIA AND ALBERT MUSEUM  
Current stage: Award  
OCID: ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c.json)

## Summary

The procurement process involved the Victoria and Albert Museum (V&A) seeking a Payment Service Provider to manage online and offline card transactions across the Museum, addressing approximately 600,000 transactions valued at £20 million annually. This tender, titled "GB-London: Payment Service Provider", was initiated on 9 November 2017, with a tender period that concluded on 9 February 2018. While the procurement method used was an open procedure, the process has been cancelled, and no contract was awarded. The contract period was proposed to start on 1 June 2018 and end on 31 May 2025, with services classified under Financial transaction processing and clearing-house services.

Despite the cancellation of this opportunity, the procurement could have provided significant avenues for business growth, particularly for large-scale providers or voluntary, community, and social enterprises (VCSEs) that specialise in payment services. Companies that excel in managing multi-channel sales and processing high volumes of transactions would have been particularly well-suited to compete for this contract, given the V&A's need for a robust payment infrastructure to support its diverse revenue streams, including retail, ticket sales, and donations.

## Notice

THIS IS NOT A LIVE OPPORTUNITY, this contract was originally advertised on 09 November 2017 and tenders have now been received and evaluated. This is a follow-up notice to declare that the tender process has been cancelled and the contract has not been awarded. The Victoria and Albert Museum ("V&A") sought to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of PS20m are processed each year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48c65590-3a3c-4917-b874-cf1d4bfd2b40 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Feb 2018 |
| Submission deadline | 9 Feb 2018 |
| Future notice date | Not specified |
| Award date | 9 Feb 2018 |
| Contract period | 31 May 2018 - 31 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VICTORIA AND ALBERT MUSEUM |
| Locality | KENSINGTON |
| Post town | South West London |
| Postcode | SW7 2RL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | N/A |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66172000 - Financial transaction processing and clearing-house services

## Release History

- 16 Feb 2018 at 12:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48c65590-3a3c-4917-b874-cf1d4bfd2b40

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48c65590-3a3c-4917-b874-cf1d4bfd2b40
  16th February 2018 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=303120184
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-80721b00-9189-4790-8a7e-7106d614927c.json.