---
title: "Remediation & Support Agreement"
ocid: "ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2018-05-03"
---

# Remediation & Support Agreement

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c.json)

## Summary

The procurement process for the "Remediation & Support Agreement" was conducted by the Department for Work and Pensions, focusing on information systems and technology planning services. The contract, valued at £485,000, is part of a direct procurement method and was awarded to Cisco International Limited. The contract period began on 29 January 2018 and is set to conclude on 26 January 2020. The tender was completed on 26 January 2018, and the notice was published on 3 May 2018, with delivery addresses covering the British Overseas Territories, Channel Islands, and the United Kingdom.

This tender presents significant opportunities for businesses specialising in IT support services and network application migrations. Companies with expertise in Cisco technologies and those capable of delivering services through strategic statements of work would be particularly well-suited to compete in similar future tenders. The experience required aligns with larger service providers that can manage complex IT infrastructures across diverse geographical locations.

## Notice

Cisco have been brought in through a two year call-off contract with delivery through Statements of Work as required to provide a service as experts in their networks to address support application migrations into CHS and conclude designs on new configurations across the Cisco estate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1d78c8d-9c43-4a9f-b8c0-54295fe7162d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2018 |
| Submission deadline | 26 Jan 2018 |
| Future notice date | Not specified |
| Award date | 26 Jan 2018 |
| Contract period | 29 Jan 2018 - 26 Jan 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £485,000 |
| Lots value | Not specified |
| Awards value | £485,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3AA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CISCO INTERNATIONAL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222200 - Information systems or technology planning services

## Release History

- 3 May 2018 at 09:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1d78c8d-9c43-4a9f-b8c0-54295fe7162d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c1d78c8d-9c43-4a9f-b8c0-54295fe7162d
  3rd May 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d5340a0e-990c-4f60-9551-94eaae696b1f
  Master Services Agreement - Support & Remediation
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1bf7601e-9e0f-4e0a-8acc-758268d91f64
  Statement of Work Phase 1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-807c716c-6632-4104-92be-b0aa0e8c0b4c.json.