---
title: "Social Media Listening Tool v2"
ocid: "ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-10-03"
---

# Social Media Listening Tool v2

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9.json)

## Summary

The procurement process for the "Social Media Listening Tool v2" was awarded to RUNTIME COLLECTIVE LTD by H M Revenue & Customs. This procurement falls under the services category and was conducted using a selective procurement method, calling off from a framework agreement. The tender closed on 28th July 2023, with a contract period starting on 29th July 2023 and ending on 28th July 2025. The buying organisation is located in London, England.

This tender awarded contract presents opportunities for SMEs and VCSEs in the IT services industry to enhance their business growth by providing social media analysis services to H M Revenue & Customs. Businesses specialised in consulting, software development, Internet services, and support are well-suited to compete. The framework agreement provides a structured process for suppliers to offer their services, with the potential for ongoing collaboration and growth within the public procurement sector.

## Notice

This procurement exercise was carried under G-Cloud Framework. To procure IT services to analyse and monitor social media to understand customer and stakeholder sentiment surrounding tax policies and receive real-time alerts on a range of topics.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/26a1ba96-50e9-4b95-b2f6-c7ac535b0f21 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2023 |
| Submission deadline | 28 Jul 2023 |
| Future notice date | Not specified |
| Award date | 27 Jul 2023 |
| Contract period | 28 Jul 2023 - 28 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £102,960 |
| Lots value | Not specified |
| Awards value | £102,960 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RUNTIME COLLECTIVE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Oct 2023 at 16:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/26a1ba96-50e9-4b95-b2f6-c7ac535b0f21

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/26a1ba96-50e9-4b95-b2f6-c7ac535b0f21
  3rd October 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab53a8de-9d50-4e4a-9862-985da11556c3

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-807d76eb-2b8b-4ae6-a859-458ae4ddb2c9.json.