---
title: "Configuration Specialist for House Repairs Case Management and Complaints"
ocid: "ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAMMERSMITH & FULHAM"
published: "2026-04-02"
---

# Configuration Specialist for House Repairs Case Management and Complaints

Buyer: LONDON BOROUGH OF HAMMERSMITH & FULHAM  
Current stage: Award  
OCID: ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2

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## Summary

The procurement process initiated by the London Borough of Hammersmith & Fulham seeks consultancy services for developing a case management and complaints interface for their Housing service. This contract, titled "Configuration Specialist for House Repairs Case Management and Complaints," falls under the software consultancy services industry category (CPV code 72266000) and is located in London, United Kingdom. Key dates include the contract start on 13th April 2024 and an end date set for 12th July 2026. The procurement method was a competitive quotation under a limited procurement category, indicating it was below the threshold, and the procurement stage is currently at the award phase, with the contract being awarded on 12th April 2024 to Lioness Recruitment Limited, valued at £42,250.

This tender presents considerable opportunities for small to medium enterprises (SMEs), particularly those with expertise in software consultancy and case management solutions tailored to housing services. Businesses capable of offering innovative and efficient solutions for handling complaints and managing housing case workflows stand well-suited to compete in this sector. The contract's limited procurement method suggests a competitive environment, ideal for businesses that can offer value-added services while adhering to budget constraints.

## Notice

Consultancy services for the development of case management and a complaints interface for the Housing service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/07ac6ddb-08dd-4a83-82fa-1b6bc310edb6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | 11 Apr 2024 |
| Future notice date | Not specified |
| Award date | 11 Apr 2024 |
| Contract period | 12 Apr 2024 - 12 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,250 |
| Lots value | Not specified |
| Awards value | £42,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAMMERSMITH & FULHAM |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LIONESS RECRUITMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72266000 - Software consultancy services

## Release History

- 2 Apr 2026 at 16:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/07ac6ddb-08dd-4a83-82fa-1b6bc310edb6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/07ac6ddb-08dd-4a83-82fa-1b6bc310edb6
  2nd April 2026 - Awarded contract notice on Contracts Finder
- http://www.capitalesourcing.com
  Consultancy services for the development of Housing Case Management software and a Complaints interface

## Notice URLs

- https://www.lbhf.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-80ad75f2-baa5-4c83-b64e-b2c686ae73e2.json.