---
title: "UK Flag - Customer Experience Platform"
ocid: "ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2022-11-25"
---

# UK Flag - Customer Experience Platform

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353

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## Summary

The Maritime and Coastguard Agency (MCA) has awarded a contract for the UK Flag - Customer Experience Platform to Qualtrics LLC. The procurement process was carried out using a selective procurement method and involved calling off from a framework agreement. The contract value is £30,273.5 GBP with a contract period starting from October 31, 2022, and ending on October 30, 2024.

This contract opportunity, initiated through a tender process, can benefit businesses providing IT services, consulting, software development, and internet support. Small and medium enterprises (SMEs) could find this opportunity particularly suitable for growth. The location for service delivery includes British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom, providing a wide market scope for interested businesses.

## Notice

In order to streamline our processes, we require one platform that will cater for all our insight, analytics and research needs. A platform that meets our current need to host the Customer Satisfaction Programme but is also scalable to adapt to our research needs as they evolve e.g., providing access to an audience beyond our customer base for future surveys. This streamlined approach brings both resource and cost benefits (i.e., we can host future projects on the platform using in house expertise for project design at a significantly lower cost than outsourcing to a full-service research agency, research tasks are automated freeing up time to focus on deeper analysis and action planning). The Qualtrics platform offers many benefits including: - Automated survey distribution to reduce resource and ensure that we are tar-geting the right customers with the right surveys. - Increased response rates through improved survey delivery. - More sophisticated survey/programme design - An improved user experience - Role-based interactive dashboards with real-time data. - Built in advanced analytics solutions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/952a4e4a-b06d-43fb-a9ac-485decd217e1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2022 |
| Submission deadline | 28 Oct 2022 |
| Future notice date | Not specified |
| Award date | 31 Oct 2022 |
| Contract period | 31 Oct 2022 - 30 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,273 |
| Lots value | Not specified |
| Awards value | £30,273 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | QUALTRICS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Nov 2022 at 09:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/952a4e4a-b06d-43fb-a9ac-485decd217e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/952a4e4a-b06d-43fb-a9ac-485decd217e1
  25th November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-80c3e1cb-1265-4448-9a01-a318f633f353.json.