--- title: "Payments Solution" ocid: "ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON SOUTH BANK UNIVERSITY" published: "2019-05-17" --- # Payments Solution Buyer: LONDON SOUTH BANK UNIVERSITY Current stage: Tender OCID: ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59.json) ## Summary The procurement process pertains to the provision of a "Payments Solution" by London South Bank University (LSBU), situated in London, England. This initiative falls under the banking services industry category and is aimed at delivering effective payment solutions to enhance the stakeholder payment experience. The tender, which was initiated on 6th February 2019, is currently in the planning stage, with the bidding period having closed on 11th March 2019. The contract period is expected to commence on 2nd September 2019 and last until 1st September 2024, under an open procurement method designed for significant contracts above the stipulated financial threshold. This tender presents a compelling opportunity for businesses specialising in payment solutions or banking services to expand their operations. Companies capable of offering a comprehensive payment processing system that ensures efficiency, compliance, and user-friendly experiences would be well suited to compete. Given LSBU's increasing international student enrolment, vendors that can provide tailored payment options appealing to diverse international client needs could significantly enhance their prospects in this procurement process. ## Notice - An outline of the business strategy and the role of this project in it; Ensuring LSBU's future sustainability by delivering efficient and responsive services to students, staff and external stakeholders within a robust governance framework, and exemplify a value for money approach to resource deployment. This project will enhance the current stakeholder payment experience and improve staff and resource efficiencies. - History relevant to the project; London South Bank University has been with WPM Education as the only Payment Gateway and Online Store provider for several years. Due to recent changes in our customer payment behaviour, we have closed our front facing service cash office and sign-posted all our students to pay online wherever possible. Some sites still accept cash for international customers who may not have a bank account or prefer not to pay online, others for external customers who still prefer to pay in cash. Although LSBU use WPM as our online store provider, our internal stakeholders' requirements indicate a need for a more robust, intuitive and user-friendly online shopping cart experience. Ideally an experience with a similar look, feel and functionality as a mix between Eventbrite event management and The Pay360 eShop from Capita. LSBU currently use Elavon for our acquiring and merchant services and Global Payments as our Payment Service Provider. However, we would prefer to have one supplier for all online and offline payment needs, and at the same time ensure improved PCI compliance status, have enhanced reporting features, and improved PDQ terminals POS functionality and P2P encryption. With a year-on-year increase in recruiting international students, LSBU requires a payment solution that would cater to payment preferences unique or most popular to every country. The majority of international students tend to pay by CHAPS or through banks who may use intermediary banks to remit the payment, which can cause problems with crucial payment details for prompt reconciliations getting lost in translation. Therefore a payment solution is sought from a reputable and well-known brand that would instil confidence in our customers to use the proposed payment solution, improve the reconciliation process, and speed up student registrations. Additional information: All documentation can be accessed from the LSBU e-sourcing portal. Click on "current opportunities" from the home page. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22cf4c15-5af8-428e-abd9-771ea0b70d52 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 May 2019 | | Submission deadline | 11 Mar 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Sep 2019 - 1 Sep 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON SOUTH BANK UNIVERSITY | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 0AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | St George's | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66110000 - Banking services ## Release History - 17 May 2019 at 11:16 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/22cf4c15-5af8-428e-abd9-771ea0b70d52 - 6 Feb 2019 at 10:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/55b28fef-2b14-4027-9e66-4a3f43db3138 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/22cf4c15-5af8-428e-abd9-771ea0b70d52 17th May 2019 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/55b28fef-2b14-4027-9e66-4a3f43db3138 6th February 2019 - Opportunity notice on Contracts Finder - https://lsbu.bravosolution.co.uk Link to LSBU esourcing portal ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-80f251cd-64c7-4375-80ab-bf1123fbaf59.json.