---
title: "Wayfinder and First Contact Digital Clinical Support 2026-27"
ocid: "ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2026-07-23"
---

# Wayfinder and First Contact Digital Clinical Support 2026-27

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc.json)

## Summary

The public procurement process for "Wayfinder and First Contact Digital Clinical Support 2026-27" has reached the award stage, with NHS England acting as the buying organisation. The procurement falls under the services category, specifically focusing on clinical information systems, and spans a range of locations including the United Kingdom and several British overseas territories. The procurement method used was selective, specifically a call-off from a framework agreement. With a tender value of £748,000, the contract commenced on 1 June 2026 and will conclude on 31 May 2027, following an award date of 12 June 2026.

This tender presents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), as indicated by its suitability requirements. Businesses specialising in digital health solutions, clinical system integration, and those with experience in framework agreements are well-positioned to compete. With ETHOS Digital Health Limited already awarded the contract, there's potential for sub-contracting and partnerships, allowing other firms to engage in delivering innovative digital support services to NHS England.

## Notice

Wayfinder and First Contact Digital Clinical Support 2026-2027

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ca9e729-853c-4d0f-9af8-6f15eb125b5c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2026 |
| Submission deadline | 29 May 2026 |
| Future notice date | Not specified |
| Award date | 11 Jun 2026 |
| Contract period | 31 May 2026 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £748,000 |
| Lots value | Not specified |
| Awards value | £748,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ETHOS DIGITAL HEALTH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48814400 - Clinical information system

## Release History

- 23 Jul 2026 at 07:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9ca9e729-853c-4d0f-9af8-6f15eb125b5c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9ca9e729-853c-4d0f-9af8-6f15eb125b5c
  23rd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc.json.