---
title: "IT Managed Support Services"
ocid: "ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATEWAY HOUSING ASSOCIATION"
published: "2019-05-19"
---

# IT Managed Support Services

Buyer: GATEWAY HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe.json)

## Summary

The procurement process, initiated by Gateway Housing Association, is for "IT Managed Support Services" located in London, United Kingdom. The competitive selection method followed is a restricted procedure, with a total contract value of £340,200. The tender was completed on 12 April 2019, and the contract period commenced on 13 April 2019, running through to 31 December 2021.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those capable of providing on-site support and efficient service desk operations. Small and medium-sized enterprises (SMEs) that are adept at delivering comprehensive IT solutions, including server monitoring and project management, would be well-positioned to engage in similar future opportunities within this contracting authority's framework.

## Notice

Gateway Housing is seeking to appoint a supplier to manage the support of its IT service. This will include provision of an on-site resource for each working day of the year who will resolve day-to-day issues and undertake project work as time permits. This must be reinforced by an off-site second and third line resolver function and an off-site Service Desk for logging calls. The Supplier will also be expected to monitor key services such as the servers, storage and networks with the capability to respond to alerts and alarms on a 24x7 basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/417958c9-0815-40e9-88fd-33eeb21ac08b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2019 |
| Submission deadline | 12 Apr 2019 |
| Future notice date | Not specified |
| Award date | 11 Apr 2019 |
| Contract period | 12 Apr 2019 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £340,200 |
| Lots value | Not specified |
| Awards value | £340,200 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATEWAY HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E3 4PB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Bow West |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WATERSTONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 May 2019 at 07:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/417958c9-0815-40e9-88fd-33eeb21ac08b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/417958c9-0815-40e9-88fd-33eeb21ac08b
  19th May 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=397729295
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81240580-43cc-4158-b016-aa1c426c8cfe.json.