---
title: "Out of Hours Caller Call Handling Services Contract Reference 1157"
ocid: "ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF EALING"
published: "2018-10-23"
---

# Out of Hours Caller Call Handling Services Contract Reference 1157

Buyer: LONDON BOROUGH OF EALING  
Current stage: Award  
OCID: ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e

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## Summary

The London Borough of Ealing is currently offering the "Out of Hours Caller Call Handling Services Contract" as part of a national initiative to provide telephony services for Councils and Housing Associations. This contract, valued at £24,500,000, is in the award stage, having been awarded to Capita Business Services Limited on 13th September 2018. The contract period begins on 24th September 2018 and will run until 23rd September 2025. The procurement method used was selective, with the tender process involving a competitive dialogue. Delivery addresses for the services cover various locations including the United Kingdom and British Overseas Territories.

This contract presents significant opportunities for businesses in the telecommunications and customer service sectors, particularly those that specialise in telephone answering and survey services. Mid-sized and large companies with experience in handling high-volume telephony needs would be well-suited to compete for similar contracts in the future. Potential suppliers should be prepared to demonstrate their capability to manage out-of-hours services effectively, ensuring exceptional customer support for councils and housing associations.

## Notice

Award of national out of hours telephony contract for Councils and Housing Associations, with the London Borough of Ealing as lead client, to Capita Business Services Limited

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b53fc713-99dc-43fa-ac60-5e5555ae6df6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2018 |
| Submission deadline | 22 Feb 2017 |
| Future notice date | Not specified |
| Award date | 12 Sep 2018 |
| Contract period | 23 Sep 2018 - 23 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,500,000 |
| Lots value | Not specified |
| Awards value | £12,250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF EALING |
| Locality | EALING |
| Post town | West London |
| Postcode | W5 2HL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI73 Ealing |
| Local authority | Ealing |
| Electoral ward | Ealing Broadway |
| Westminster constituency | Ealing Central and Acton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79311210 - Telephone survey services
- 79510000 - Telephone-answering services

## Release History

- 23 Oct 2018 at 12:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b53fc713-99dc-43fa-ac60-5e5555ae6df6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b53fc713-99dc-43fa-ac60-5e5555ae6df6
  23rd October 2018 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=fe673b6f-acdc-e611-80da-005056b64545
  Advert

## Notice URLs

- http://www.ealing.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-813845fd-77d6-4d8a-a860-68d48045fa0e.json.