--- title: "PIN - Out of Hours Emergency Call Service" ocid: "ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded.json" source: "Contracts Finder" current_stage: "Planning" buyer: "CAPITALESOURCING" published: "2021-12-01" --- # PIN - Out of Hours Emergency Call Service Buyer: CAPITALESOURCING Current stage: Planning OCID: ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded.json) ## Summary The Royal Borough of Kensington and Chelsea (RBKC) is currently in the planning stage for its tender titled "PIN - Out of Hours Emergency Call Service." This procurement, classified under telephone and data transmission services, focuses on providing a 24-hour emergency call handling service for key public services. Located in London, the council has set a deadline for market engagement responses by 10:00 am on 7th January 2022, with an engagement end date on 10th January 2022. The anticipated annual cost of the service is approximately £131,494, with a total estimated value of £657,470 over the potential five-year contract period. This tender presents a significant opportunity for businesses that specialise in call centre services, emergency response solutions, and related customer service sectors. Companies experienced in handling high-pressure environments, particularly those with expertise in social services and emergency response, would be well-suited to compete. The market engagement activity planned by RBKC will allow interested providers to discuss their capabilities and refine the tender specifications, ensuring that organisations with relevant skills can grow their business through this critical service provision. ## Notice The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council's out of hours call handling and data collection service. The Council has a statutory obligation to provide out of hours provision for the following key priority services: - Social Services - Major Emergencies - Terror Threats - Homeless - Noise & Nuisance - Highways Emergencies - Environmental Health - Dangerous Structures - Fallen trees - Parks and Cemeteries - Registrars - Stray Dogs - Street Lighting - Key Contacts / General Information The purpose of this service is to ensure all service requests from the public and other public authorities for these time critical emergency services are delivered to the appropriate service or supplier for timely resolution. This will involve collecting information and passing information onto the relevant individual and teams, referencing borough specific contact data and rotas as needed. Arranging emergency accommodation for homeless residents. The service will operate from Monday to Friday 5:01pm - 8:59am and 5:01pm Friday to 8.59am Monday, including 24/hr cover at weekends and public holidays (please note, operational hours may change). The contract will be awarded for the duration of 3 years (with the potential provision to extend for a further 2-year period). The annual cost of the service is estimated to be PS131,494 and the value over the 5 year contract is estimated to be PS 657,470. The Council is ideally seeking to engage with organisations with relevant skills and experience to discuss what this service may look like. A market engagement activity will be organised after the PIN notice period has expired. The session will provide an opportunity to explore what interest there is in bidding for this project, review key aspects of the service and refine our approach and the tender specification. The aim of the market engagement exercise is to: - Support RBKC's informed decision making on the potential options on the future commissioning of this service. - Help refine the commissioning and procurement approach. - Gauge the level of interest from the market of capable providers with capacity to deliver the services illustrated above. provide Once registered, we will issue a questionnaire which asks providers to submit the contact details of their organisation. Your questionnaire response should also include previous experience of delivering this or a similar level of service and the risks and opportunities within this sector. Please be aware that a draft specification will be available to review alongside the questionnaire for all those who express an interest via the e-tendering portal. Additional information: To register your expression of interest kindly visit our e-tendering portal; www.capitalesourcing.com and search for the following reference: RBKC_1726 - Out of Hours Emergency Call Service (Pre-Tender Market Engagement) by 10:00am on 7th January 2022. If you have any questions prior to the event, please submit these through the e-tendering portal. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d3517fd9-ebfb-40c3-9721-8edecdcdacc3 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Dec 2021 | | Submission deadline | Not specified | | Future notice date | 10 Jan 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAPITALESOURCING | | Locality | LONDON | | Post town | West London | | Postcode | W8 7NX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham | | Local authority | Kensington and Chelsea | | Electoral ward | Campden | | Westminster constituency | Kensington and Bayswater | | Delivery location | TLI London | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 64210000 - Telephone and data transmission services - 64216000 - Electronic message and information services - 79342300 - Customer services - 79500000 - Office-support services - 79510000 - Telephone-answering services - 79512000 - Call centre ## Release History - 1 Dec 2021 at 16:45 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d3517fd9-ebfb-40c3-9721-8edecdcdacc3 - 1 Dec 2021 at 11:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/7e48cdf9-e515-4e3b-9106-1d8cc5274e23 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/d3517fd9-ebfb-40c3-9721-8edecdcdacc3 1st December 2021 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/7e48cdf9-e515-4e3b-9106-1d8cc5274e23 1st December 2021 - Early engagement notice on Contracts Finder - http://www.capitalesourcing.com Capital E Sourcing ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8163f12f-c0ae-4f33-ac82-45eaea360ded.json.