---
title: "CA5260 - Out of Hours Customer Contact Service for Karbon Homes"
ocid: "ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2019-04-11"
---

# CA5260 - Out of Hours Customer Contact Service for Karbon Homes

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24.json)

## Summary

The procurement process involves Karbon Homes, located in Newcastle, seeking an "Out of Hours Customer Contact Service" under the open procurement method. The contract has a total value of £350,000 and was officially awarded on 11 April 2019, after the tender period ended on 21 March 2019. The contract duration spans from 21 March 2019 to 20 March 2022, aimed at providing customer-care services. The opportunity was accessible through a public tender, encouraging participation from interested parties who meet the specifications.

This tender presents substantial opportunities for businesses focused on customer-care services, particularly those with expertise in call centre operations. Small and medium-sized enterprises (SMEs) are particularly well-suited for this competitive tendering process. Companies that can demonstrate proficiency in managing customer interactions, alongside the capacity to operate during non-standard hours, would likely stand out in this procurement. Engaging with this contract may allow businesses to establish a valuable relationship with a key housing authority like Karbon Homes and expand their service portfolio in the public sector.

## Notice

Out of Hours Customer Contact Service for Karbon Homes To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA5260. Not registered: Visit https://suppliers.multiquote.com then register and quote CA5260 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0684bb6e-a75f-4276-869a-8bb0601aa7e0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2019 |
| Submission deadline | 21 Mar 2019 |
| Future notice date | Not specified |
| Award date | 10 Apr 2019 |
| Contract period | 21 Mar 2019 - 20 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | £155,268 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEYOND HOUSING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services
- 79512000 - Call centre

## Release History

- 11 Apr 2019 at 15:00 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0684bb6e-a75f-4276-869a-8bb0601aa7e0
- 25 Sep 2018 at 15:57 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0684bb6e-a75f-4276-869a-8bb0601aa7e0
- 25 Sep 2018 at 10:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0684bb6e-a75f-4276-869a-8bb0601aa7e0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0684bb6e-a75f-4276-869a-8bb0601aa7e0
  11th April 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24.json.