---
title: "Provision of Microsoft Dynamics - Catalyst and Implementation Partner via CCS RM6100 Technology Services 3 (Lot 2: Transition and Transformation)"
ocid: "ocds-b5fd17-818ae5a2-b772-4844-86fd-52e6711faf1d"
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markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-818ae5a2-b772-4844-86fd-52e6711faf1d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-818ae5a2-b772-4844-86fd-52e6711faf1d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2022-11-01"
---

# Provision of Microsoft Dynamics - Catalyst and Implementation Partner via CCS RM6100 Technology Services 3 (Lot 2: Transition and Transformation)

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-818ae5a2-b772-4844-86fd-52e6711faf1d

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## Summary

The Southend Borough Council (SBC) has awarded a contract for the provision of Microsoft Dynamics software and implementation services to Agilisys Limited. The contract, valued at £3,000,000, falls under the Software package and information systems industry category. The procurement method used was selective, under the framework agreement CCS RM6100 Technology Services 3 (Lot 2). The contract period is from July 28, 2022, to July 27, 2027, with the tender period ending on March 4, 2020. The project aims to replace SBC's current customer service platform with a solution that aligns with their digital empowerment and service needs.

This tender presents opportunities for businesses providing technical testing, analysis, consultancy services, and hardware consultancy services to compete for subcontracting or future project opportunities. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations can also explore collaboration potential. Given the strong focus on digital transformation and service enhancement, businesses with expertise in digital technologies, software development, and change management would be well-suited to engage with Southend-on-sea Borough Council's initiative to achieve their 2050 outcomes strategy.

## Notice

Southend Borough Council (SBC)'s current customer service and self-service platform is now no longer fit for purpose and the contract with the current provider ends in August 2023. SBC wishes to use this opportunity to replace the existing technology with a solution that meets residents' digital empowerment and service needs. Technology is a key enabler to achieving Southend's 2050 outcomes strategy, enables SBC's agreed Future Ways of Working design principles and enables the Council's Executive Team and Cabinet's to undertake their responsibilities. SBC has selected the Microsoft Catalyst programme design route, followed by use of the Microsoft Dynamics platform in order to capitalise on the funding and consultancy support available from Microsoft. The desired outcome of the Catalyst (design) phase of work will be a robust, definitive business case; that includes a solution architecture and financial case with which SBC can use to gain the appropriate internal financial approval and obtain funding. The partner will also make recommendations on any additional licensing requirements, which will be purchased by SBC. The purchase of any additional licenses falls outside the scope of this contract. Following on from the approval of the business case, the partner will assist SBC in delivering our collaborative new state design as per the Catalyst programme output, by implementing the new platform and assisting to realise the benefits that were identified in the business case. The partner will additionally help to encourage the organisational change required for the new processes and culture to be embedded by delivering knowledge transfer to SBC Officers, through the use of appropriate resources and training materials, so that SBC can develop the in-house capability to update and change processes and systems, and onboard new services as and when required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85378ed9-ba55-45e7-9df2-c6489225a1bd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Nov 2022 |
| Submission deadline | 4 Mar 2020 |
| Future notice date | Not specified |
| Award date | 5 Oct 2022 |
| Contract period | 27 Jul 2022 - 27 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 71600000 - Technical testing, analysis and consultancy services
- 72100000 - Hardware consultancy services

## Release History

- 1 Nov 2022 at 12:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/85378ed9-ba55-45e7-9df2-c6489225a1bd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85378ed9-ba55-45e7-9df2-c6489225a1bd
  1st November 2022 - Awarded contract notice on Contracts Finder

## Provenance

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