--- title: "Housing Disrepair Claims Manager SA" ocid: "ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2023-12-22" --- # Housing Disrepair Claims Manager SA Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7.json) ## Summary The Sandwell Metropolitan Borough Council has issued a tender for the role of Housing Disrepair Claims Manager SA. The procurement process is currently at the stage of an open procedure (below threshold). The contract involves providing personnel services at a rate of £26.70 per hour for 37 hours per week. The tender deadline is set for January 4, 2024, and the contract period is from January 15 to April 15, 2024. The Council is based in West Midlands, United Kingdom, and the procurement opportunity falls under the main procurement category of services. This tender represents an opportunity for businesses experienced in providing personnel services to participate in managing housing disrepair claims. The ideal candidates should have the ability to handle stressful situations, manage data effectively, and provide clear reports. Relevant businesses based in the West Midlands or those willing to provide services in this region can benefit from this opportunity to collaborate with the Sandwell Metropolitan Borough Council through the In-tend Supplier Portal. ## Notice Job Title: Housing Disrepair Claims Manager Rate of Pay: PS26.70 per hour Hours: 37 per week Location: Operations & Development Centre, Roway Lane, Oldbury, B69 3ES Start Date: ASAP Contract type: Agency Brief description: Local Authorities across the country have seen unprecedented rises in claims for Housing Disrepair. We are looking to recruit a suitably qualified and experienced individual to help manage our caseload alongside our resident team of surveyors and the councils legal service. You will need to review our management of cases to ensure an effective resolution that protects the council from excessive claims and provides appropriate solutions for residents. you will ensure the service delivers to set deadlines, has robust data management, manage and agree cost claims and lead case reviews to embed lessons into our processes and procedures which will improve our repairs service and in turn avoid the need for future claims. As our dedicated HDR manager you will coordinate activity, triage cases alongside our legal teams, assign resources more effectively to higher priority or higher risk cases so that we target our efforts toward maximum impact. From case studies and reviews you will help identify lessons learned and from that develop training needs, process reviews and areas for early intervention to minimise the councils exposure to future claims. Alongside this you will provide support to respond to repair related complaints in order to identify trends and areas for improvement. You will be required to attend court proceedings from time to time as the council's representative to provide evidence of the councils processes and procedures for management of HDR claims. Ideal candidates will have experience of dealing with customers and is able to remain calm in often in stressful situations. Able to understand and interpret complex information and provide clear and concise reports to senior management on performance, service improvements and case outcomes as necessary. You will manage a small team of administrators. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs and stated on each CV. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From h... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Delivery Notes The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to Quotation or other related documents. To submit a quotation you will be required to 'Opt In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/11feab81-2e0d-4623-9f9e-480c78b73d5e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Dec 2023 | | Submission deadline | 4 Jan 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 15 Jan 2024 - 15 Apr 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £12,675 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 22 Dec 2023 at 12:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/11feab81-2e0d-4623-9f9e-480c78b73d5e - 22 Dec 2023 at 12:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/11feab81-2e0d-4623-9f9e-480c78b73d5e - 22 Dec 2023 at 12:33 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/11feab81-2e0d-4623-9f9e-480c78b73d5e - 22 Dec 2023 at 09:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/11feab81-2e0d-4623-9f9e-480c78b73d5e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/11feab81-2e0d-4623-9f9e-480c78b73d5e 22nd December 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81957277-22d3-4ee8-8932-07ab499aefb7.json.