---
title: "Research to Support the Development of HMRC's Digital Services for Agents"
ocid: "ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-10-25"
---

# Research to Support the Development of HMRC's Digital Services for Agents

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733

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## Summary

The procurement process involves H M Revenue & Customs, which is based in Salford, England, procuring research services to support the development of their digital services for agents. The tender, titled "Research to Support the Development of HMRC's Digital Services for Agents," was awarded to KANTAR UK LIMITED, with a total contract value of £120,000. This procurement falls within the research and development services category and utilised a selective procurement method via a dynamic purchasing system. The contract period commenced on 29th September 2021 and extends to 29th March 2024. The tender period concluded on 6th September 2021.

This contract presents a significant opportunity for businesses, particularly those specialising in research and consultancy services related to digital technologies and tax systems. Enterprises with expertise in qualitative and quantitative research methods would be well-positioned to engage in similar future projects. Given HMRC's focus on understanding tax agent business models, businesses that can demonstrate capabilities in user experience research and data analysis will find themselves particularly competitive in pursuing opportunities in this sector.

## Notice

HMRC requires research from a research supplier to understand the different types of tax agent business models and how they interact with our digital services. This will be comprised of two possible stages: an initial exploratory phase which will deliver qualitative depth interviews (telephone or online) with agents to explore their experiences, attitudes and behaviours relating to HMRC digital services and tax software platforms; followed by an optional quantitative survey to quantify the insights generated from the exploratory phase in order to apply them to the wider agent population

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/198f75d0-f493-4eb8-9aad-e2ab5b26ed31 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2021 |
| Submission deadline | 6 Sep 2021 |
| Future notice date | Not specified |
| Award date | 28 Sep 2021 |
| Contract period | 28 Sep 2021 - 29 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | £120,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9HL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 25 Oct 2021 at 14:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/198f75d0-f493-4eb8-9aad-e2ab5b26ed31

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/198f75d0-f493-4eb8-9aad-e2ab5b26ed31
  25th October 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9e77fd3a-defc-4ee2-8fac-fc3c077bef3f
  Letter of Appointment
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c45f53a6-c052-422c-a388-fed629d7c4a4
  Contract terms

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733.json.