---
title: "Access to Essential Banking Services Consumer Research"
ocid: "ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FCA"
published: "2025-07-03"
---

# Access to Essential Banking Services Consumer Research

Buyer: FCA  
Current stage: Award  
OCID: ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518.json)

## Summary

The Financial Conduct Authority (FCA) has completed its procurement process titled "Access to Essential Banking Services Consumer Research," focusing on market research services. This contract, with a total value of £70,080, was awarded on 17th June 2025 to CM Monitor Ltd T/A Britain Thinks - FCA, and it falls under the selective procurement method via a call-off from a framework agreement. The research services are to be delivered primarily in London, UK, and the contract is set to run from 23rd June 2025 to 30th September 2025. The FCA, headquartered in London, plays the role of the buying organisation and seeks insights into consumer access to banking services.

This contract award presents significant opportunities for businesses specialising in market research and consumer insights, especially those with experience in financial services consultancy. Though the procurement was not specifically aimed at SMEs or VCSEs, companies with a strong track record in providing actionable consumer research would find this sector beneficial to explore. The nature of the contract suggests that firms capable of navigating a framework agreement environment would be well-suited to compete in similar future opportunities. The engagement may also foster growth through increased expertise in financial service studies and a bolstered portfolio within this industry category.

## Notice

Consumer research regarding access to essential banking services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8bf4cda9-8e6e-421e-9062-eb1d99f33823 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2025 |
| Submission deadline | 22 May 2025 |
| Future notice date | Not specified |
| Award date | 16 Jun 2025 |
| Contract period | 22 Jun 2025 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,080 |
| Lots value | Not specified |
| Awards value | £70,080 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FCA |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CM MONITOR LTD T/A BRITAIN THINKS - FCA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 3 Jul 2025 at 14:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8bf4cda9-8e6e-421e-9062-eb1d99f33823

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8bf4cda9-8e6e-421e-9062-eb1d99f33823
  3rd July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81bdbecd-d92e-4c45-9dc1-ad741561e518.json.