---
title: "Enterprise Digital Backup and Recovery Solution upgrade"
ocid: "ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUFFOLK NHS FOUNDATION TRUST"
published: "2025-11-21"
---

# Enterprise Digital Backup and Recovery Solution upgrade

Buyer: WEST SUFFOLK NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1.json)

## Summary

The procurement process for an "Enterprise Digital Backup and Recovery Solution upgrade" has been carried out by West Suffolk NHS Foundation Trust, located in Bury St Edmunds, UK. This contract, classified under Data Management Services (CPV Code 72322000), involved a selective procurement method through a call-off from a framework agreement. The procurement process has reached the award stage with a contract value of £612,303.01, and the active award was granted to Phoenix Software Limited. The contract, which aims to enhance data protection capabilities, will commence on 28th April 2026 and conclude on 27th April 2029, covering delivery locations such as the UK, Europe, and others. Key procurement dates included the tender's end period on 31st August 2025 and the award date on 30th September 2025.

This tender presents significant opportunities for businesses specialising in providing robust data management and cybersecurity solutions. Firms looking to expand their reach in the healthcare sector or those with existing framework agreements may find participating in similar calls beneficial. The procurement's high-value nature and emphasis on cybersecurity resilience against threats like ransomware indicate potential continual demand for technological advancements and support services, offering growth avenues for companies with comprehensive digital security expertise.

## Notice

We have entered into a new contract to deliver an upgraded, consolidated backup solution that strengthens protection for Trust data. This enhanced platform replaces existing systems that have reached capacity earlier than anticipated and provides improved resilience against modern cyber threats, including ransomware.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/47e2fc88-8c4a-4e46-8ba3-0daa5f105919 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2025 |
| Submission deadline | 31 Aug 2025 |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | 27 Apr 2026 - 27 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £612,303 |
| Lots value | Not specified |
| Awards value | £612,303 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUFFOLK NHS FOUNDATION TRUST |
| Locality | BURY ST EDMUNDS |
| Post town | Ipswich |
| Postcode | IP33 2QZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH64 West Suffolk |
| Local authority | West Suffolk |
| Electoral ward | Southgate |
| Westminster constituency | Bury St Edmunds and Stowmarket |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72322000 - Data management services

## Release History

- 21 Nov 2025 at 13:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/47e2fc88-8c4a-4e46-8ba3-0daa5f105919

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/47e2fc88-8c4a-4e46-8ba3-0daa5f105919
  21st November 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81bf4c86-5390-495d-84a8-ff2eceea90d1.json.