---
title: "Provision of IT Service Management Tool"
ocid: "ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2025-04-17"
---

# Provision of IT Service Management Tool

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753.json)

## Summary

Birmingham City Council has completed the procurement process for the provision of an IT service management tool, classified under the industry category of software package and information systems. The contract, part of a selective call-off from the HealthTrustEurope ICT Solutions 3 Framework Agreement, has been awarded. Key dates include the tender period ending on 20th January 2025, with the contract starting on 1st April 2025 and continuing until 22nd June 2028. The procurement took place in the West Midlands region, United Kingdom, and involves a substantial financial commitment, with the awarded contract valued up to £935,000.

This tender offers significant opportunities for businesses specializing in IT solutions and management tools. Although suitability assessments indicate it is not specifically targeted at SMEs or VCSEs, larger enterprises like CDW Ltd, who secured this contract, would find it well-aligned with their capabilities. Companies with robust IT service management offerings can leverage frameworks such as HealthTrustEurope ICT Solutions to participate in similar selective procurement processes, thus expanding their market reach within public sector clients.

## Notice

Award - provision of IT service management tool Further Competition via the HealthTrustEurope ICT Solutions 3 Framework Agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e04ebb5-5a1d-4f41-892c-f6bae750128f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2025 |
| Submission deadline | 20 Jan 2025 |
| Future notice date | Not specified |
| Award date | 17 Mar 2025 |
| Contract period | 31 Mar 2025 - 22 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £935,000 |
| Lots value | Not specified |
| Awards value | £935,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1BB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Apr 2025 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8e04ebb5-5a1d-4f41-892c-f6bae750128f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8e04ebb5-5a1d-4f41-892c-f6bae750128f
  17th April 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.in-tendhost.co.uk/birminghamcc

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81d52a62-c569-4bae-abaf-2d7cddb34753.json.