---
title: "WSCC - Customer Hub Platform"
ocid: "ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST SUSSEX COUNTY COUNCIL"
published: "2021-07-09"
---

# WSCC - Customer Hub Platform

Buyer: WEST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0

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## Summary

The procurement process involves the West Sussex County Council, which is acquiring a Customer Relationship Management (CRM) system under the title "WSCC - Customer Hub Platform." This procurement falls within the software package and information systems industry category and is located at County Hall, Chichester, England. The procurement stage is complete, with the tender period formally concluding on 29th June 2021. The contract, valued at £70,000, commenced on 1st July 2021 and is set to end on 30th June 2023. This was conducted through a selective procurement method as a call-off from a framework agreement.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialised in software development and CRM solutions. With the current market trend favouring digital transformation within local councils, businesses with experience in creating tailored CRM systems that enhance customer engagement and community support are particularly well-suited to compete. Companies capable of delivering innovative and cost-effective solutions could see substantial growth by engaging in similar contracts with public sector organisations.

## Notice

Provision of a Customer Relationship Management (CRM) system to support Communities function at West Sussex County Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eaaca406-5735-4948-8bc0-ddf57dea35aa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2021 |
| Submission deadline | 29 Jun 2021 |
| Future notice date | Not specified |
| Award date | 29 Jun 2021 |
| Contract period | 30 Jun 2021 - 30 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,000 |
| Lots value | Not specified |
| Awards value | £65,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST SUSSEX COUNTY COUNCIL |
| Locality | CHICHESTER |
| Post town | Portsmouth |
| Postcode | PO19 1RQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Chichester |
| Electoral ward | Chichester Central |
| Westminster constituency | Chichester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 9 Jul 2021 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eaaca406-5735-4948-8bc0-ddf57dea35aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eaaca406-5735-4948-8bc0-ddf57dea35aa
  9th July 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81d881ad-96bc-43b1-a285-c8d951b58bd0.json.