---
title: "Provision of a Carers Support Service in the London Borough of Waltham Forest"
ocid: "ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2020-12-03"
---

# Provision of a Carers Support Service in the London Borough of Waltham Forest

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1

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## Summary

The London Borough of Waltham Forest is concluding a procurement process for the "Provision of a Carers Support Service," aimed at delivering support to unpaid carers aged 18 and over within the borough. This open procedure contract, with a total value of £925,000, is set to commence on 1st February 2021 and may extend up to 31st January 2026, subject to performance evaluations. Interested parties were required to submit tenders by 14th September 2020, and the selection involved a rigorous assessment based on financial viability, technical capability, and quality criteria, where the quality of service accounted for 70% of the evaluation weight.

This contract presents a valuable opportunity for organisations with experience in social work services, specifically those focused on carers' support. Companies that can demonstrate a strong financial track record, with a minimum annual turnover of £184,000 over the past two years, would be well-positioned to compete. The successful provider will be expected to deliver a high-quality and flexible service, potentially allowing for significant business growth and fostering partnerships within the community. This tender suits established firms in social services, particularly those that cater to community welfare and support services.

## Notice

The Council of the London Borough of Waltham Forest ("the Authority") is seeking Tenders from suitably experienced and qualified organisations for the Contract for the Provision of a Carers Support Service in the London Borough of Waltham Forest ("the Contract"). The Contract shall commence on 1st February 2021 and, subject to satisfactory performance, shall continue up to and including 31st January 2024 ("the Contract Period"). At the sole discretion of the Authority and subject to satisfactory performance of the Provider, the Contract Period may be extended in such period or periods as the Authority deems appropriate up to a maximum twenty-four (24) months, providing a possible total Contract Period to midnight on 31st January 2026. The Contract is for the provision of a Carers Support Service within the London Borough of Waltham Forest. The successful provider will be required to provide a universal, high quality and flexible Carers Support Service to unpaid carers aged eighteen (18) and over. Evaluation Criteria: Organisations shall be experienced in providing similar services and shall also be required, as part of their Tender, to complete a Selection Questionnaire containing information about their economic and financial standing, technical capability and other general information. This information will be assessed to establish that the organisation is financially viable and technically capable of undertaking a service of the nature covered by the Contract. Full details of how the Authority will evaluate the Selection Questionnaire are contained at the beginning of the Selection Questionnaire. The Authority carries out financial appraisals of all organisations that Tender for the Authority's contracts to ensure that such organisations satisfy the Authority's minimum standards of economic and financial standing. In this instance the Authority has set the following financial threshold for the Contract: Minimum of PS184,000 annual turnover in each of the last two (2) years of trading. The Authority has also set a ratio of no lower than 8 out of 20 as described more fully in Appendix 2 to the Selection Questionnaire. The Authority retains discretion to exclude any organisation that fails to meet this standard. Organisations shall be aware that only Tenders submitted by organisations who satisfy the requirements of the Selection Questionnaire shall go on to be evaluated in accordance with the Contract Evaluation Criteria of the most economically advantageous Tender received having regard to: * Quality 70%; and * Price 30% A full breakdown of the Evaluation Criteria is contained in the Tender Documents. A Contract Notice in respect of this Contract was dispatched to the Office for the Official Journal of the European Union on Wednesday 12th August 2020.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f3f0057f-985f-4e15-8603-30bbad01b4ea |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Dec 2020 |
| Submission deadline | 14 Sep 2020 |
| Future notice date | Not specified |
| Award date | 6 Nov 2020 |
| Contract period | 1 Feb 2021 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £925,000 |
| Lots value | Not specified |
| Awards value | £925,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS FIRST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312000 - Social work services without accommodation

## Release History

- 3 Dec 2020 at 11:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f3f0057f-985f-4e15-8603-30bbad01b4ea
- 14 Aug 2020 at 14:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f3ee4a3f-bc3e-420e-8bb7-82d3e6166cec

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f3f0057f-985f-4e15-8603-30bbad01b4ea
  3rd December 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/f3ee4a3f-bc3e-420e-8bb7-82d3e6166cec
  14th August 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-81f1f4ac-c67f-4186-ad46-52a9b16147c1.json.