---
title: "Digital Front Door Online portal 2022 - AWARD"
ocid: "ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DUDLEY METROPOLITAN BOROUGH COUNCIL"
published: "2023-04-05"
---

# Digital Front Door Online portal 2022 - AWARD

Buyer: DUDLEY METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6.json)

## Summary

The Dudley Metropolitan Borough Council has awarded a contract for the project titled "Digital Front Door Online portal 2022." The Council sought a partner to deliver a digital self-service solution to enhance customer service while reducing costs. The procurement method used was selective with a competitive dialog. The contract period is from April 1, 2023, to March 31, 2028. The location of the contract is in West Midlands, United Kingdom, with a deadline for tender submission on July 29, 2022. The industry category is IT services, including consulting, software development, and Internet support.

This tender by Dudley Council presents an opportunity for businesses specialised in IT services to engage with the public sector. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are eligible to participate. Businesses that can provide digital solutions to improve customer service, integrate with back-office systems, and offer self-service capabilities will find this tender well-suited for their expertise. Developing a long-term partnership with the Dudley Metropolitan Borough Council can lead to streamlined processes and cost reduction for both parties.

## Notice

Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including: o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability. We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2023 |
| Submission deadline | 29 Jul 2022 |
| Future notice date | Not specified |
| Award date | 28 Mar 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DUDLEY METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Apr 2023 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/67c6c8bc-2e03-49f9-8aa5-5a4c7aea3cbf
  5th April 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.dudley.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-82363f59-8305-458a-9ca3-fd498c24abe6.json.