---
title: "Exploring Digital Disadvantage"
ocid: "ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2024-07-04"
---

# Exploring Digital Disadvantage

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119

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## Summary

The procurement process is led by OFCOM, a contracting authority based in London, United Kingdom. The tender titled "Exploring Digital Disadvantage" falls under the industry category of market research services. The procurement method used is selective, with a procurement method detail of "Call-off from a framework agreement". Important dates include a tender end date of 13th May 2024 and a contract period from 20th June 2024 to 30th August 2024.

This tender presents an opportunity for businesses, especially those in the services sector, to engage in market research for OFCOM. Small and medium enterprises, as well as voluntary, community, and social enterprise organisations, are suitable to participate. By exploring digital disadvantage, businesses can contribute to informing policies and improving services for digitally disadvantaged groups, ultimately aiding in better research practices and outcomes for all parties involved.

## Notice

This research seeks to take an exploratory, qualitative approach to the topic of digital disadvantage. By talking to people who are - or may be at risk of being - digitally disadvantaged, and hearing more about their lived experiences of accessing and using digital services, we hope to improve our understanding of what policy interventions might be needed to better serve them and consider how we might measure and monitor digital disadvantage over the longer-term. The research should look at experiences of digital disadvantage across sectors we regulate (in particular telecoms, media, news and online safety), considering the gateways and connectivity services that facilitate the consumption of communications by consumers. We are interested in understanding consumer experiences with digital communications services through the lenses of: accessibility, ability, affordability, attitude and awareness. Key research aims are: 1. To understand lived experiences of digital disadvantage and how these manifest for different people, depending on demographics and personal characteristics. 2. To explore how these experiences can or might lead to poorer short- or long- term outcomes, and so build understanding of what issues there might be within existing digital services. 3. To understand how current protections and policy initiatives for consumers and citizens fail to address - or potentially worsen - outcomes. In addition, we want to use the findings of this research to inform how we carry out research with digitally disadvantaged groups, to help us improve Ofcom's research practice in the future.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6bf8dcad-5963-4da2-ae24-e30b7ed1b318 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jul 2024 |
| Submission deadline | 13 May 2024 |
| Future notice date | Not specified |
| Award date | 5 Jun 2024 |
| Contract period | 19 Jun 2024 - 30 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,585 |
| Lots value | Not specified |
| Awards value | £68,585 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLUE MARBLE RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 4 Jul 2024 at 08:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6bf8dcad-5963-4da2-ae24-e30b7ed1b318

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6bf8dcad-5963-4da2-ae24-e30b7ed1b318
  4th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8279b74d-40e7-41ea-8ce8-0c1ea4b17119.json.