---
title: "SolarWinds' Premium Support Level 2 2025 -2026"
ocid: "ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2025-05-15"
---

# SolarWinds' Premium Support Level 2 2025 -2026

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef

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## Summary

The Maritime and Coastguard Agency (MCA) has completed the procurement process for SolarWinds' Premium Support Level 2 services for the term 2025-2026. This tender, classified under System and support services (CPV 72250000), was awarded to SoftCat PLC, with the contract commencing on 22 May 2025 and concluding on 21 May 2026. The procurement method used was selective, specifically a call-off from a framework agreement. Delivery addresses are extensive, covering the United Kingdom, British Oversea Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The award update took place on 15 May 2025, with a contract value of £96,621.

This tender opens opportunity for businesses specialising in IT support and system services to engage with government organisations. Its framework call-off nature favours SMEs, providing them a platform to showcase their agility and specialised services. Although the MCA awarded the contract to a large entity, SoftCat PLC, there is potential for smaller suppliers to compete effectively in future procurements by capitalising on enhanced service agreements and optimised performance metrics, reflecting business growth potential in the IT support sector across the extensive delivery regions specified.

## Notice

The MCA utilise SolarWinds' Premium Support Level 2 offering which provides us with access to a dedicated SolarWinds support team and enhanced Service Level Agreements to prioritise our questions and any issues. The enhanced support offering also provides the MCA with an annual health check against SolarWinds best practices with their recommendations and remediation assistance which is vital for ensuring that the enterprise is running optimally.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/128a3f83-d1ea-451f-9faa-e6454c6f18b0 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | 15 May 2025 |
| Future notice date | Not specified |
| Award date | 14 May 2025 |
| Contract period | 21 May 2025 - 21 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,000 |
| Lots value | Not specified |
| Awards value | £96,621 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | MARLOW |
| Post town | Slough |
| Postcode | SL7 1LW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72250000 - System and support services

## Release History

- 15 May 2025 at 15:16 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/128a3f83-d1ea-451f-9faa-e6454c6f18b0
- 15 May 2025 at 15:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/128a3f83-d1ea-451f-9faa-e6454c6f18b0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/128a3f83-d1ea-451f-9faa-e6454c6f18b0
  15th May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.gov.uk/mca
- https://www.softcat.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef.json.