---
title: "T0278 Improving our freight customer service"
ocid: "ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND"
published: "2022-03-28"
---

# T0278 Improving our freight customer service

Buyer: HIGHWAYS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6

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## Summary

The procurement process titled "T0278 Improving our freight customer service" is being conducted by Highways England, located in Birmingham, England. This tender falls under the category of research and development services and related consultancy services, with a total contract value of £68,616.12. The procurement is at the Award stage, having been formally awarded on 28 March 2022. The contract period is set to run from 28 March 2022 to 31 May 2025, following a selective procurement method, which involved a call-off from a framework agreement. The tender period closed on 16 February 2022.

This project represents significant opportunities for businesses in the consultancy and research sectors, particularly those with expertise in freight services and performance analysis. Companies specialising in transport consultancy, logistics, and customer service improvement could greatly benefit from this tender, especially those classified as voluntary community and social enterprises (VCSE) which are suitable for this contract. Engaging in this procurement can pave the way for deeper involvement in public sector projects, enhancing credibility and fostering long-term partnerships within the freight industry.

## Notice

This project is being commissioned to provide insight into freight industry. The project will provide a benchmark and allow NH to measure insight and therefore better respond to performance results. The task will identify activities where there is limited detail and provide a clear indication of where NH should focus activities on. The project will fit into the wider freight programme of works particularly around Transport Focus's survey results and the outputs of the professional driver panel.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/54782475-e190-484a-a86c-052193f45d46 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2022 |
| Submission deadline | 16 Feb 2022 |
| Future notice date | Not specified |
| Award date | 27 Mar 2022 |
| Contract period | 27 Mar 2022 - 31 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £68,616 |
| Lots value | Not specified |
| Awards value | £68,616 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ATKINS JACOBS |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 28 Mar 2022 at 16:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54782475-e190-484a-a86c-052193f45d46
- 28 Mar 2022 at 16:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/54782475-e190-484a-a86c-052193f45d46

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/54782475-e190-484a-a86c-052193f45d46
  28th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f7709b87-e05c-4857-852e-0d06da54df4f
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8281f0da-032e-47f3-90e1-c218374280a6.json.