---
title: "Ryecare Call Handling System"
ocid: "ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RYEDALE DISTRICT COUNCIL"
published: "2021-09-22"
---

# Ryecare Call Handling System

Buyer: RYEDALE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf.json)

## Summary

Ryedale District Council has successfully completed a procurement process for the "Ryecare Call Handling System," which involves upgrading to a Software as a Service (SaaS) model. This contract falls under the telecommunications systems category, specifically using a direct award method via the Northern Housing Consortium Framework for Technology Enabled Care Services, Lot 1. The total value of the contract is £47,286, with the contract period running from 22nd November 2021 to 21st November 2023. The procurement stage has reached completion, with the award announced on 25th August 2021. The relevant delivery location for this contract is Yorkshire and the Humber, United Kingdom, and the tender period ended on 8th June 2021.

This tender presents substantial opportunities for businesses specialising in telecommunications services, particularly those offering cloud-based solutions or technology-enabled care services. Small and medium-sized enterprises (SMEs) may find it appealing to compete for similar future contracts, given the use of a direct award method, which streamlines the procurement process. Companies with experience in SaaS or related technology fields would be well-suited to engage, especially those capable of meeting the specific needs of local authorities like Ryedale District Council.

## Notice

Ryecare Call Handling System - Upgrade to SaaS Direct Award via Northern Housing Consortium Framework for Technology Enabled Care Services Lot 1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dee48d2c-71da-43c8-aabe-bfb58023f527 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2021 |
| Submission deadline | 8 Jun 2021 |
| Future notice date | Not specified |
| Award date | 24 Aug 2021 |
| Contract period | 22 Nov 2021 - 21 Nov 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,286 |
| Lots value | Not specified |
| Awards value | £47,286 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RYEDALE DISTRICT COUNCIL |
| Locality | MALTON |
| Post town | York |
| Postcode | YO17 7HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Malton |
| Westminster constituency | Thirsk and Malton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TUNSTALL HEALTHCARE (UK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 22 Sep 2021 at 15:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dee48d2c-71da-43c8-aabe-bfb58023f527

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dee48d2c-71da-43c8-aabe-bfb58023f527
  22nd September 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.ryedale.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8289c085-07e4-4493-907b-438315027aaf.json.