---
title: "Sussex Partnership NHS Foundation Trust Cloud Contact Centre Platform"
ocid: "ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST"
published: "2021-05-27"
---

# Sussex Partnership NHS Foundation Trust Cloud Contact Centre Platform

Buyer: SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b

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## Summary

The Surrey and Borders Partnership NHS Foundation Trust has completed the procurement process for a Cloud Contact Centre Platform, aimed at enhancing their mental health contact line services. This service, classified under the Communication software package category, was awarded to Redwood Technologies. The contract, valued at £190,403.80, commenced on 1st May 2021 and will run until 30th April 2023. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 17th April 2021.

This tender presents a significant opportunity for businesses specialising in cloud-based communication solutions and contact centre technologies. Companies that can effectively provide advanced software services that enhance customer support operations would be well-placed to compete. Additionally, small and medium-sized enterprises (SMEs) are specifically encouraged to participate in this sector, which reinforces the potential for business growth in areas related to technology and mental health services.

## Notice

The Trust required a cloud contact centre platform to assist in the provision of their mental health contact line. A clarification process was undertaken on the G-Cloud 12 digital marketplace in line with the Trust's requirements, and the contract has been awarded to Redwood Technologies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8224b630-b451-4c96-806e-8ed14d0ae30b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2021 |
| Submission deadline | 17 Apr 2021 |
| Future notice date | Not specified |
| Award date | 30 Apr 2021 |
| Contract period | 30 Apr 2021 - 30 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £190,403 |
| Lots value | Not specified |
| Awards value | £97,639 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY AND BORDERS PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | WORTHING |
| Post town | Brighton |
| Postcode | BN13 3EP |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Salvington |
| Westminster constituency | Worthing West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDWOOD TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48510000 - Communication software package

## Release History

- 27 May 2021 at 13:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8224b630-b451-4c96-806e-8ed14d0ae30b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8224b630-b451-4c96-806e-8ed14d0ae30b
  27th May 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-829be56b-31d3-4150-9773-1e69efddf96b.json.