---
title: "Contract for The Provision of a CRM Solution"
ocid: "ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2026-03-02"
---

# Contract for The Provision of a CRM Solution

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173.json)

## Summary

Northumberland County Council has completed the procurement process for a strategic Customer Relationship Management (CRM) solution, aimed at enhancing both customer and staff experience. This contract falls under the industry category of software package and information systems and is specifically focused on CRM software development services. The procurement was conducted via a selective method, calling off from a framework agreement, and is valued at £852,330 GBP. The procurement process reached the award stage with Netcall UK Limited designated as the supplier. The contract commenced on 16th February 2026 and is set to conclude on 15th February 2029. The project supports delivery within the North East region of the United Kingdom.

This tender presents substantial business opportunities, particularly for organisations specialising in software development and CRM solutions. Businesses with capabilities to enhance customer interaction through proactive solutions may find lucrative prospects through such contracts. Given the strategic nature of this procurement, small and medium enterprises (SMEs) can also thrive by contributing innovative approaches to CRM technology. Although the contract is sealed, similar future opportunities can aid businesses ready to expand their portfolio within the public sector software systems category.

## Notice

The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal. A Prior Information Notice was published on the 17th December 2024 to inform suppliers about market engagement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f000f631-7c08-4a35-b605-ce531b6797f4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2026 |
| Submission deadline | 1 Sep 2025 |
| Future notice date | Not specified |
| Award date | 8 Dec 2025 |
| Contract period | 16 Feb 2026 - 15 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £852,330 |
| Lots value | Not specified |
| Awards value | £852,330 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72212445 - Customer Relation Management software development services

## Release History

- 2 Mar 2026 at 11:37 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f000f631-7c08-4a35-b605-ce531b6797f4
- 2 Mar 2026 at 11:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f000f631-7c08-4a35-b605-ce531b6797f4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f000f631-7c08-4a35-b605-ce531b6797f4
  2nd March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-829c99e3-cb8e-44b1-8baf-869609323173.json.