---
title: "Customer Engagement Programme Professional Services"
ocid: "ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2020-10-02"
---

# Customer Engagement Programme Professional Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6.json)

## Summary

The recent procurement process for the "Customer Engagement Programme Professional Services" was conducted by H M Revenue & Customs (HMRC) within the IT services sector, specifically focusing on consulting, software development, internet services, and support. The tender was initiated under the "Other - DOS 4 Competition" procurement method and concluded on 17 August 2020. The awarded contract, valued at £2,500,000, took effect on 23 September 2020 and will run until 22 March 2022. The contract is associated with HMRC's efforts to enhance customer engagement and is based in Telford, England.

This procurement presents significant opportunities for small and medium-sized enterprises (SMEs) that can offer professional services in IT consulting and development. Companies with expertise in customer engagement strategies or those providing innovative software solutions would be ideally positioned to benefit from participating in similar future tenders. As HMRC continues to improve its customer outreach efforts, businesses capable of delivering effective IT solutions may find avenues for growth through collaborations or contract bids with the government.

## Notice

Provision of Professional Services to support HMRC Customer Engagement Programme work streams

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b11c27de-2c7e-434e-8e7d-936a0a7e38c2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - DOS 4 Competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2020 |
| Submission deadline | 16 Aug 2020 |
| Future notice date | Not specified |
| Award date | 9 Sep 2020 |
| Contract period | 22 Sep 2020 - 22 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WILLIAM ALEXANDER CONSULTING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Oct 2020 at 07:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b11c27de-2c7e-434e-8e7d-936a0a7e38c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b11c27de-2c7e-434e-8e7d-936a0a7e38c2
  2nd October 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dbd9017e-6b62-457b-b276-50309aff01e1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6.json.