---
title: "PAHT - ITSM Software Project"
ocid: "ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PRINCESS ALEXANDRA HOSPITAL NHS TRUST"
published: "2026-04-13"
---

# PAHT - ITSM Software Project

Buyer: THE PRINCESS ALEXANDRA HOSPITAL NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0.json)

## Summary

The Princess Alexandra Hospital NHS Trust has completed an award for a project titled "PAHT - ITSM Software Project," under the industry category of Software package and information systems, with CPV code 48000000. The procurement process was conducted via a selective procurement method as a call-off from the G-Cloud RM1557.14 Framework agreement. This contract, valued at £574,000, began on 31st March 2026 and will conclude on 30th March 2029. The procurement stage is at the award phase, having been published on 13th April 2026. The project location is in England, with the main office in Welwyn Garden City.

This tender presents significant opportunities for businesses involved in IT and software solutions, especially those capable of providing comprehensive IT Service Management systems. Large businesses that have experience with frameworks like G-Cloud will find this particularly advantageous due to the procurement nature. Although this opportunity is not directly targeted at SMEs or VCSEs, organisations specialising in information systems can leverage their expertise to secure similar contracts and expand their market within the public sector.

## Notice

Princess Alexandra Hospital NHS Trust award Implementation of a comprehensive IT Service Management solution via G-Cloud RM1557.14 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08d5281c-84ce-482e-9e70-be2b5150336d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2026 |
| Submission deadline | 2 Mar 2026 |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 30 Mar 2026 - 30 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £574,000 |
| Lots value | Not specified |
| Awards value | £574,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PRINCESS ALEXANDRA HOSPITAL NHS TRUST |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6NS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 Apr 2026 at 12:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/08d5281c-84ce-482e-9e70-be2b5150336d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/08d5281c-84ce-482e-9e70-be2b5150336d
  13th April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0.json.