---
title: "The provision of ICT Services for the Telephone Payment Service"
ocid: "ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-02-19"
---

# The provision of ICT Services for the Telephone Payment Service

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54

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## Summary

The procurement process involves H M Revenue & Customs, seeking ICT services for their Telephone Payment Service, with a contract valued at £203,750. The procurement methodology utilised was a contract extension, and the tender was completed as of 30th June 2017. The contract period commenced on 1st July 2017 and concluded on 30th June 2018. The industry category for this contract is classified under transaction-processing software, relevant to the goods sector, and the service can be provided in locations including the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses specialising in ICT services, especially those proficient in interactive voice response and payment processing technologies. Companies that offer transaction-processing software or related services would be well-positioned to compete in this market, particularly those with experience in government contracts or large-scale service provision. Engaging in this sector could foster business growth by forming partnerships with governmental entities like H M Revenue & Customs, who are continually seeking to enhance their service delivery capabilities.

## Notice

The provision of ICT Services for the (Intelligent Voice Recognition) Telephone Payment Service. This is an interactive voice response service (voice recognition) which allows payments to be made by customers by telephone and the information is then collected electronically.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f66bf5e8-0ff0-419c-acf3-714c4e12971b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - Contract Extension |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2018 |
| Submission deadline | 29 Jun 2017 |
| Future notice date | Not specified |
| Award date | 29 Jun 2017 |
| Contract period | 30 Jun 2017 - 30 Jun 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £203,750 |
| Lots value | Not specified |
| Awards value | £128,031 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WORLDLINE IT SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48217000 - Transaction-processing software package

## Release History

- 19 Feb 2018 at 15:16 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f66bf5e8-0ff0-419c-acf3-714c4e12971b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f66bf5e8-0ff0-419c-acf3-714c4e12971b
  19th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-82f0b7f2-2d69-4cac-8054-cbd6d69d5d54.json.