---
title: "1704-SCR-Contact Centre Benchmark - Call Off"
ocid: "ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2018-02-19"
---

# 1704-SCR-Contact Centre Benchmark - Call Off

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840.json)

## Summary

The procurement process involves H M Revenue & Customs, which has completed a tender for the "1704-SCR-Contact Centre Benchmark - Call Off" service, with a contract value of £78,435. This procurement falls under the industry category of computer audit consultancy services and was conducted through a selective procurement method as a call-off from an existing framework agreement. The tender period ended on 9 April 2017, and the contract commenced on 10 April 2017, lasting until 9 April 2019. The location relevant for delivery includes the UK and several overseas territories.

This opportunity is geared towards small and medium-sized enterprises (SMEs) that specialise in IT benchmarking services, particularly those capable of offering consultancy on computer audits and related hardware consultancy. Given the value and nature of the contract, businesses with expertise in IT services aimed at improving and evaluating contact centre operations would be well-suited to participate in future tenders within the industry. This creates potential for growth, especially for companies looking to expand their consultancy capabilities and collaborate with public sector clients.

## Notice

Procurement of IT Benchmark Service for Benchmarking KCOM

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3341c39f-dea7-406f-8600-4c72334f5c62 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Feb 2018 |
| Submission deadline | 9 Apr 2017 |
| Future notice date | Not specified |
| Award date | 8 Apr 2017 |
| Contract period | 9 Apr 2017 - 9 Apr 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,435 |
| Lots value | Not specified |
| Awards value | £78,435 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INFORMATION SERVICES GROUP EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72150000 - Computer audit consultancy and hardware consultancy services

## Release History

- 19 Feb 2018 at 10:56 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3341c39f-dea7-406f-8600-4c72334f5c62

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3341c39f-dea7-406f-8600-4c72334f5c62
  19th February 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840.json.