---
title: "Further provision of Corporate Performance Risk Management System via CCS RM1557.13 G-Cloud 13 framework Lot 2 Cloud Software"
ocid: "ocds-b5fd17-83029285-4a5c-4e4a-a6ae-a70e0ae843b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83029285-4a5c-4e4a-a6ae-a70e0ae843b8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83029285-4a5c-4e4a-a6ae-a70e0ae843b8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83029285-4a5c-4e4a-a6ae-a70e0ae843b8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2023-09-04"
---

# Further provision of Corporate Performance Risk Management System via CCS RM1557.13 G-Cloud 13 framework Lot 2 Cloud Software

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-83029285-4a5c-4e4a-a6ae-a70e0ae843b8

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## Summary

The Southend-on-sea Borough Council has awarded a contract for the Further provision of Corporate Performance Risk Management System via CCS RM1557.13 G-Cloud 13 framework Lot 2 Cloud Software. The Council requires a system that supports performance management, risk management, internal audit, reporting, dashboard creation, and more. The contract is valued at £51,500 GBP, with a tender period ending on July 13, 2023. The contract is live from September 1, 2023, to August 31, 2025, with Ideagen Limited as the selected supplier. The Council can be contacted at Civic Centre, SOUTHEND-ON-SEA, England.

This tender presents opportunities for companies providing project management software, business intelligence software, and office automation software. The procurement method is selective, involving a call-off from a framework agreement. Businesses offering web-based products, automation tools, API connections, GDPR compliance, and data management solutions would align well with the requirements. The tender is suited for companies capable of providing training, system maintenance, and support for a large number of users while complying with relevant regulations and ensuring data security.

## Notice

Southend City Council is seeking to procure a Corporate Performance and Risk Management System (currently Pentana Risk) that can provide the following functions: * performance management * risk management * internal audit * reporting * dashboards * manage and monitor information * case management for complaints, Subject Access Requests (SARs), Freedom of Information (FOI) requests and Data Protection (breaches and queries) The system is to be used by all council directorates and service areas and at all levels to assist with decision-making and the achievement of organisational aims and objectives. Technical support and system maintenance will be covered. The council's current system has over 600 users. This includes 'super users'. Super users will require a higher level of training than standard users. They will provide basic training to other users so they can access the items they need. The Insights Team will act as the council's internal support team, liaising directly with the supplier, sharing relevant updates to system users, providing internal training and dealing with administrative tasks. A Service Level Agreement is in place with South Essex Homes to use the system. With our current system, South Essex Homes are able to access to Castle Point Pentana system through the Southend-on-Sea version. System requirements The new system must: * Monitor and manage performance, risks and audits * Case management and project management tool, including milestones * Search, reporting and dashboard functionality * Easy to use at all levels, including data entry, monitoring and administration * Run at a good speed * Web-based product available 24/7 * Fully functional at all times * Set up so it can be managed by the Insights team * Automate getting data in and out of the system * Automation within the system, including 'RAG status' and 'trees' with progress * Automate and schedule emails from the system * API connections with other systems * Graphs and trend and forecasting functions * Large number of users available, with different levels of access, preferably customable * be single sign-on * GDPR (General Data Protection Regulations) compliant * Deletion capability for data retention, preferably automatic with a manual override * Back-up and recovery plan * Visually pleasing * Branded with the council's logo and branding * Link to benchmarking data, to be used within reporting and dashboards * Upload documents, add comments/notes and create custom fields for data * Meet the Public Sector Bodies Accessibility Regulations (PSBAR) The Provider will need to provide one-off, introductory training, which may be delivered in person or online, with support materials to upskill the Insights team on using and maintaining the system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4c380d2d-1a53-4793-b018-78f3895f7a73 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2023 |
| Submission deadline | 13 Jul 2023 |
| Future notice date | Not specified |
| Award date | 31 Aug 2023 |
| Contract period | 31 Aug 2023 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £51,500 |
| Lots value | Not specified |
| Awards value | £51,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDEAGEN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48331000 - Project management software package
- 48482000 - Business intelligence software package
- 48920000 - Office automation software package

## Release History

- 4 Sep 2023 at 11:39 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4c380d2d-1a53-4793-b018-78f3895f7a73

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4c380d2d-1a53-4793-b018-78f3895f7a73
  4th September 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.southend.gov.uk

## Provenance

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