---
title: "Legal Ombudsman Contact Centre Service (2022)"
ocid: "ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2022-03-28"
---

# Legal Ombudsman Contact Centre Service (2022)

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a.json)

## Summary

The Ministry of Justice has completed a tender for the "Legal Ombudsman Contact Centre Service (2022)", classified under helpdesk and support services. The contract, valued at £90,000, was awarded on 20th December 2021 and is set to run from 1st January 2022 to 31st December 2022. The contracting authority is located at 10 South Colonnade, Canary Wharf, London, England. This procurement was conducted through a selective method as a call-off from a framework agreement, with the tender period ending on 20th December 2021.

This tender represents an opportunity for small and medium enterprises (SMEs) specialising in contact centre services and support solutions. Businesses that can offer efficient customer service and reliable communication services would be well-positioned to compete in future tenders of a similar nature. Engaging in contracts with government entities like the Ministry of Justice can broaden business portfolios and enhance revenue streams within the public sector industry.

## Notice

Legal Ombudsman Contact Centre Service (2022)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f0c401fd-3905-45d2-941c-de69673c8fd3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2022 |
| Submission deadline | 20 Dec 2021 |
| Future notice date | Not specified |
| Award date | 20 Dec 2021 |
| Contract period | 1 Jan 2022 - 31 Dec 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTRADO SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 28 Mar 2022 at 16:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f0c401fd-3905-45d2-941c-de69673c8fd3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f0c401fd-3905-45d2-941c-de69673c8fd3
  28th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/99ea925b-c544-4d85-aa97-b36963fb49ec
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-830bbdd4-a009-418d-9414-1756255c502a.json.