---
title: "Independent Assurance of Salesforce Solution for CRM and Intelligent Workflow"
ocid: "ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2023-11-24"
---

# Independent Assurance of Salesforce Solution for CRM and Intelligent Workflow

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa.json)

## Summary

The public procurement process for the contract titled "Independent Assurance of Salesforce Solution for CRM and Intelligent Workflow" was completed under the supervision of Ofgem, a UK-based regulatory body located in London. This procurement falls under the industry category of technical analysis or consultancy services, and the contract value is £54,000 GBP. The procurement method used was an open procedure with a tender period ending on 1st January 2023. The contract period lasted from 4th September 2023 to 2nd October 2023, providing independent review services for CRM system vendor engagement.

This tender awarded to Credera Limited offers opportunities for businesses specializing in computer audit consultancy, software programming, and consultancy services. Suitable for small and medium-sized enterprises (SMEs), this contract can foster business growth by providing a chance to engage with Ofgem in delivering independent assurance services for their CRM and workflow processes. It caters to businesses with expertise in technology consulting and software services, aligning with Ofgem's requirements for enhancing their customer relationship management.

## Notice

Ofgem require an independent review on specific areas ahead of further vendor engagement and product selection for a CRM system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c999da29-8633-4685-a3d0-009c4709c069 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Nov 2023 |
| Submission deadline | 1 Jan 2023 |
| Future notice date | Not specified |
| Award date | 16 Aug 2023 |
| Contract period | 3 Sep 2023 - 2 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £54,000 |
| Lots value | Not specified |
| Awards value | £54,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CREDERA |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 71621000 - Technical analysis or consultancy services
- 72150000 - Computer audit consultancy and hardware consultancy services
- 72200000 - Software programming and consultancy services

## Release History

- 24 Nov 2023 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c999da29-8633-4685-a3d0-009c4709c069

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c999da29-8633-4685-a3d0-009c4709c069
  24th November 2023 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV167398
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-830d6975-2559-47aa-9865-8febfcc103aa.json.