---
title: "ICT Strategy Consultancy Services"
ocid: "ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN"
published: "2018-10-03"
---

# ICT Strategy Consultancy Services

Buyer: PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN  
Current stage: Award  
OCID: ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381

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## Summary

The Parliamentary and Health Service Ombudsman is seeking consultancy services for their ICT Strategy through an open procurement process. The contract, titled "ICT Strategy Consultancy Services," aims to enhance their digital strategy and improve stakeholder engagement. This opportunity is categorised under IT services (CPV code 72000000) and is located in Manchester (postal code M2 3HQ). The procurement is currently in the award stage, with a tender period that closed on 23 August 2018, and the contract is set to commence on 10 September 2018 and extend until 30 March 2019, with a contract value of £15,000.

This tender presents a significant opportunity for consultancies specialising in ICT services, particularly those that can engage small organisations and demonstrate flexibility in strategy recommendations. Suitable competitors may include small and medium-sized enterprises (SMEs) with expertise in digital transformation and stakeholder engagement. The successful consultant will be crucial in shaping the organisation's ICT roadmap, making this a pivotal role for businesses looking to expand their presence in the public sector.

## Notice

We are a relatively small organisation and are looking for a supplier we can work with to obtain an understanding of where we are now with our ICT & Digital Strategy, recommend what our priorities should be and provide advice on how to get there. Understanding the needs of staff and users of our service will be important, as will working closely with the senior staff that will need to buy in to any plan we develop. We have produced a draft ICT and Digital strategy that links to our Corporate Strategy as we see these as critical to the way in which we transform. This 'Critical Friend' role is crucial in this first stage and our chosen partner will be expected to: * challenge the strategy and make sure it: reflects our aims and ambitions; is appropriate and are sufficiently challenging; is flexible enough to meet changes in our business needs and maximise the potential from existing and emerging technologies; * facilitate internal key stakeholder engagement to ensure we have captured all of our requirements and have maximised the opportunities in our vision and strategy and that, as an organisation, we understand the opportunities that technology can bring to our strategic objectives - casework, transparency and partnership working; * review the needs and expectations of our external stakeholders and users (complainants, advocacy groups, MPs, organisations we investigate), in particular the complainant journey and how this can be enhanced by technology. We already have some insight through developing our website and a discovery exercise we undertook in 2017; however there may be areas require further research. * support the PHSO in evaluating and selecting an ICT consultancy specialist to carry out the architecture and infrastructure assessment and the development of the ICT roadmap and ensure that the best partner for the organisation is selected. Outcomes will include: * Final ICT and Digital strategy which maximises the opportunities from technology and provide a platform on which transformation of the organisation can be built. * Engaged key stakeholders that understand the context, content and potential of ICT and Digital Strategies and their role in transforming the organisation. * Appointment of Specialist ICT consultancy specialist to carry out the architecture and infrastructure assessment and the development of the ICT roadmap and ensure that the best partner for the organisation is selected. Please see attached ITT for further information, including details on how to submit a tender for this requirement. A copy of our draft ICT & Digital Strategy is available on request.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/16de2ef6-a6e1-4304-93b8-bd916de3063b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2018 |
| Submission deadline | 23 Aug 2018 |
| Future notice date | Not specified |
| Award date | 3 Sep 2018 |
| Contract period | 4 Sep 2018 - 30 Mar 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000 |
| Lots value | Not specified |
| Awards value | £19,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M2 3HQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOZAIC-SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Oct 2018 at 10:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/16de2ef6-a6e1-4304-93b8-bd916de3063b
- 20 Aug 2018 at 15:12 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c88e10d7-ad14-4867-9669-0d7c7db31e70
- 17 Aug 2018 at 14:21 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c88e10d7-ad14-4867-9669-0d7c7db31e70
- 17 Aug 2018 at 11:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c88e10d7-ad14-4867-9669-0d7c7db31e70
- 14 Aug 2018 at 09:25 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c88e10d7-ad14-4867-9669-0d7c7db31e70
- 14 Aug 2018 at 09:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/c88e10d7-ad14-4867-9669-0d7c7db31e70

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/16de2ef6-a6e1-4304-93b8-bd916de3063b
  3rd October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/c88e10d7-ad14-4867-9669-0d7c7db31e70
  20th August 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d681cfc0-59df-4d13-a384-82f16942ebb2
  Invitation to Tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/235afc7d-ee95-4cae-a310-80690d4a95b3
  Invitation to Tender
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ca6d5ec3-cd13-47c3-a27d-850fb1bcefb7
  Contract Terms
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/46a5b9cf-b8f0-4faf-84d1-5fcc5172cb1a
  Clarification question responses
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/29647f7b-fafc-44bd-8739-fe5f34a080c9
  Clarification Question Responses - Version 2

## Notice URLs

- http://www.ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-833de7db-bd3a-42ea-80bf-78413a897381.json.