---
title: "Full service Customer Feedback Programme"
ocid: "ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FUTURES HOUSING GROUP LIMITED"
published: "2021-02-26"
---

# Full service Customer Feedback Programme

Buyer: FUTURES HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774.json)

## Summary

The procurement process involves Futures Housing Group Limited, which is based in Ripley, England. They have initiated a tender titled "Full service Customer Feedback Programme" in the research services industry, specifically focusing on customer satisfaction and NPS feedback programmes. The procurement stage has reached the award phase, with the contract period commencing on 28th February 2021 and concluding on 31st March 2023. The tender, executed through a limited procurement method, was open for submissions until 18th January 2021, with a total contract value of £76,000.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) that specialise in research services, customer satisfaction, or feedback programmes. Companies with a track record in managing similar projects and those that understand the nuances of engaging with customers effectively would be well-positioned to compete for such contracts. The awarded contract to IFF Research Ltd further indicates a demand for skilled suppliers in this area, opening avenues for continued business growth and collaboration in similar tenders.

## Notice

A RESTRICTED TENDER. INVITE ONLY. CLOSED Futures Housing Group Ltd (the Group) outsourced its customer feedback programme in 2019 and is looking for a research agency with prior experience and qualified expertise in running ongoing customer satisfaction / NPS feedback programmes to support with managing this.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7604708d-108a-4030-ac6f-96ef2af74e61 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Feb 2021 |
| Submission deadline | 18 Jan 2021 |
| Future notice date | Not specified |
| Award date | 23 Feb 2021 |
| Contract period | 28 Feb 2021 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FUTURES HOUSING GROUP LIMITED |
| Locality | RIPLEY |
| Post town | Derby |
| Postcode | DE5 3SW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Amber Valley |
| Electoral ward | Crich & South Wingfield |
| Westminster constituency | Amber Valley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 26 Feb 2021 at 08:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7604708d-108a-4030-ac6f-96ef2af74e61

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7604708d-108a-4030-ac6f-96ef2af74e61
  26th February 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-8355451a-77a4-41b1-a08f-ea709951b774.json.