---
title: "Quality Evaluation Framework"
ocid: "ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE ARTS COUNCIL ENGLAND"
published: "2017-03-02"
---

# Quality Evaluation Framework

Buyer: THE ARTS COUNCIL ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63.json)

## Summary

The Arts Council England is currently conducting an open procurement process for a contract titled "Quality Evaluation Framework," aimed at providing an independent complaints review service related to stage 2 complaints regarding their handling of applicants to the National Portfolio Investment Programme for 2018-22. The procurement is categorized under business services, fitting within the law, marketing, consulting, and recruitment sectors. The tender period is set to end on 10 March 2017, with the contract expected to commence on 1 May 2017 and run until 31 March 2018. The maximum contract value is stated at £2.7 million including VAT, and interested parties must submit bids through the Bravo Solutions e-tendering platform.

This tender presents a significant opportunity for businesses specialising in complaint management and consultancy services, particularly those that can demonstrate experience in handling sensitive reviews and providing independent oversight. Small and medium enterprises (SMEs) would be well-suited to compete, as this procurement is targeted towards fostering participation from such businesses. Companies that are adept in navigating regulatory frameworks and have a strong understanding of client relations in the arts sector could particularly thrive in this competitive bidding process.

## Notice

This procurement opportunity covers the provision of an independent complaints review service for stage 2 complaints about how Arts Council England treated applicants/applications to the National Portfolio Investment Programme 2018-22. The independent complaints review service will be available to complainants whose complaints have progressed through stage 1 but who remain dissatisfied with Arts Council England's response to their complaint. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. Maximum contract value excludes VAT. The maximum contract value including VAT must not exceed PS2,700,000

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58e79cfa-7aa6-4e97-8e5c-b5117c780af6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2017 |
| Submission deadline | 10 Mar 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2017 - 31 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ARTS COUNCIL ENGLAND |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 2LH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 2 Mar 2017 at 09:34 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/58e79cfa-7aa6-4e97-8e5c-b5117c780af6
- 19 Feb 2017 at 22:46 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e44379eb-e3da-45f8-9c04-6de6a0ea5bbf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58e79cfa-7aa6-4e97-8e5c-b5117c780af6
  2nd March 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e44379eb-e3da-45f8-9c04-6de6a0ea5bbf
  19th February 2017 - Opportunity notice on Contracts Finder
- https://www.localgovsourcing.co.uk
  Link to eSourcing Portal

## Notice URLs

- http://www.artscouncil.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-835ac0a8-06ea-4eda-bde3-b2e9daa45c63.json.