---
title: "Customer Surveying Services"
ocid: "ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HYDE HOUSING ASSOCIATION"
published: "2019-04-12"
---

# Customer Surveying Services

Buyer: HYDE HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b.json)

## Summary

Hyde Housing Association is seeking to procure Customer Surveying Services with a total contract value of £10 million. The procurement is currently in the Award stage following the tender process which concluded on 1 April 2019. The contract period is set to commence on 9 April 2019 and will extend until 31 March 2023, covering various locations including the United Kingdom and British Overseas Territories. The procurement method employed was an open procedure under the Survey Services category (CPV Code: 79311000).

This tender offers significant opportunities for businesses, particularly those within the customer research and survey industries, including small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Companies that can provide innovative survey solutions to collect and analyse customer feedback would be well-positioned to compete successfully. Engaging in this contract could enhance a business's portfolio and establish long-term relationships within the housing sector, particularly with a major organisation like Hyde Housing Association.

## Notice

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: *General perception (e.g. overall satisfaction, net promotor score) *Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fa14dab6-ae31-41b7-8cec-9250697dd5d4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2019 |
| Submission deadline | 1 Apr 2019 |
| Future notice date | Not specified |
| Award date | 31 Mar 2019 |
| Contract period | 8 Apr 2019 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | Not specified |
| Awards value | £10,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYDE HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WATERMELON RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 12 Apr 2019 at 07:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa14dab6-ae31-41b7-8cec-9250697dd5d4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fa14dab6-ae31-41b7-8cec-9250697dd5d4
  12th April 2019 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=389245005
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-83a243c7-1d71-4d0e-bc30-037fc739bb6b.json.